Darshan Ramesh

Application & Production Support professional with 7+ years of experience across banking, financial services and technology environments, including direct experience with DBS Technology Services. Strong background in 24x7 production operations, application monitoring, migration support, incident troubleshooting, root-cause analysis, batch processing and operational automation. Hands-on experience with Linux/Unix, Windows, SQL, Oracle, SQL Server, Bash/Shell, Python, Grafana, Cron, Splunk, ServiceNow and Jira.

Experienced in major and critical incident handling, stakeholder communication, change/release activities, and identifying recurring issues for automation and permanent resolution.

Specialist, SRE Ops (Associate) – Middle Office Tech_Ent Support at DBS TECHNOLOGY SERVICES INDIA PRIVATE LIMITED (2023-07 – 2025-04)

Supported application migration and 24x7 production operations for business-critical applications, focusing on stability, monitoring and timely issue resolution.

• Analyzed, troubleshot and resolved L1 production issues, including major and critical priority incidents raised by application users and detected through monitoring tools/scripts.
• Monitored application health and production performance using Grafana; investigated alerts, errors and operational issues to maintain smooth business operations.
• Provided planned and unplanned incident/change notifications to impacted lines of business and senior management, covering business impact, affected application and recovery ETA.
• Scheduled, deployed and monitored batch jobs through Cron; developed Bash/Shell/Python scripts for operational support, repetitive-task automation and issue resolution.
• Identified recurring production issues, performed root-cause analysis and automated regular fixes where practical, reducing manual intervention and improving operational efficiency.
• Created a repository of recurring error incidents and resolution procedures, contributing to an estimated 15–20% reduction in production downtime.
• Supported migration troubleshooting and post-migration monitoring; worked with application, infrastructure, development and vendor teams to resolve issues and prevent recurrence.
• Participated in Incident, Problem, Change, Release, Monitoring and Capacity Management calls and supported coordinated production operations.

Production Support L1 at NITYO INFOTECH (2022-04 – 2023-03)

Provided L1 production support and service monitoring for mission-critical global applications across Linux and Windows environments.

• Investigated production incidents using application logs, SQL queries, monitoring alerts and system-level troubleshooting; supported major and critical incidents.
• Developed SQL queries using DDL, DML, joins and subqueries for production data investigation and issue analysis.
• Scheduled, deployed and monitored batch jobs through Cron and developed Bash/Shell/Python scripts for operational support.
• Supported application enhancements, maintenance, releases, post-go-live activities, software upgrades, application onboarding, patching and server migration.
• Collaborated with development, infrastructure, business and vendor teams on root-cause analysis and permanent fixes.
• Contributed to an estimated 10–20% reduction in recurring/noise alerts and issues through incident investigation and corrective actions.

Software Associate at CAPELLA E SYSTEMS (2018-02 – 2022-02)

Provided application and infrastructure support, maintenance and enhancement activities.

• Debugged software issues, identified root causes and supported effective issue resolution.
• Maintained production logs, reports and records to track production statistics and application performance.
• Documented customer-support processes and procedures, contributing to an estimated 90% reduction in customer support errors.

Planned Career Break – Personal Development at Self (2025-04 – Present)

Took a planned career break to focus on personal priorities, well-being and personal development. Focused on discipline, resilience, self-awareness, consistency and readiness for the next stage of professional growth. Now seeking to return to technology roles in Application Support, Production Support, SRE Operations or IT Operations.

B.Tech in Electronics & Communication Engineering (2013 – 2017)

Pre-University – BEL Pre-University College (2010 – 2013)

School – Raja Rajeshwari English School (2005 – 2010)