DaShae Faulkner

Professional Customer Service Specialist with a proven track record of reliability in fast-paced environments. Expert in de-escalation, conflict resolution, and maintaining a professional attitude under pressure. Currently completing the Google IT Support Professional Certificate, demonstrating the technical proficiency and self-discipline required for successful remote work.

Production Specialist - Creekstone Farms at Arkansas City - KS

(2024-04)

• Maintain consistent performance and quality standards in a high-intensity environment.
• Utilize critical thinking to address operational challenges and ensure team goals are met.
• Demonstrate strong punctuality and the ability to adapt to changing daily requirements.

Customer Service Representative - Jads Caddy Shack at Baltimore County - MD

(2018-01 - 2019-01)

• Managed front-line customer interactions, providing friendly and efficient service.
• Successfully de-escalated guest concerns to ensure repeat business and satisfaction.
• Operated POS systems and handled financial transactions with high attention to detail.

Operations Assistant - Mid Atlantic Baking Co. at Baltimore City - MD

(2016-01 - 2018-01)

• Coordinated with team members to execute high-volume production schedules, ensuring timely delivery.
• Mastered technical processes and equipment safety protocols, enhancing operational readiness.
• Maintained clean, professional workplace under strict deadlines, supporting a productive environment.

General Education Development - GED - CCRC Baltimore County (2016-05 - 2016-08)