Davandrea Taylor

Customer service and sales professional with experience in shift leadership, hospitality, and retail. Patient, dependable, and comfortable helping customers in fast-paced environments. Experienced in answering questions, handling payments, booking reservations, upselling, training team members, and supporting day-to-day operations.

Works well with others, communicates clearly, learns quickly, and takes pride in making sure customers feel welcomed and helped. Seeking an office, customer service, or sales role where strong people skills and hands-on experience can make a difference.

Shift Leader at Jersey Mike's (2025-01 – Present)

• Help lead daily shifts, keep the team organized, and make sure customers receive friendly and timely service.
• Train and support team members, answer questions, and step in where needed to keep busy shifts running smoothly.
• Handle customer orders, payments, concerns, opening and closing duties, stocking, and store cleanliness.
• Build positive customer experiences by staying patient, helpful, and professional even during high-volume periods.

Club Counselor at Holiday Inn Club Vacations (2024-08 – 2024-11)

• Answered owner calls, listened to questions and concerns, and provided clear information about company services.
• Booked reservations accurately and helped owners with travel needs while providing friendly and patient service.
• Upsold available services and options by explaining benefits and helping owners choose what best fit their needs.
• Managed multiple calls and requests while staying organized, professional, and focused on customer satisfaction.

Sales Associate at Kate Spade (2023-08 – 2024-05)

• Greeted customers, helped with product selection, and provided personalized service throughout the shopping experience.
• Processed purchases and cash transactions accurately while supporting store sales goals and building customer relationships.
• Packed and shipped online orders, processed handbags and jewelry, and kept merchandise and displays organized.

Cashier / Sales Associate at Walmart (2022-11 – 2023-07)

• Processed purchases, returns, and cash transactions while providing friendly and efficient customer service.
• Helped customers at self-checkout, answered questions, resolved basic issues, and stayed patient during busy periods.
• Stocked merchandise and supported the team in keeping customer areas clean, organized, and ready for service.

High School – Freedom High School