David Heaton

Customer-focused professional transitioning into an entry-level IT help desk role, with experience supporting users, resolving questions and complaints, maintaining equipment, training others on tools and safe procedures, and coordinating work across teams. Known for clear communication, patient guidance, adaptability, organized follow-through, and learning new processes quickly.

Shift Lead - Sky Zone - Louisville, KY

(2026-01)

• Assist customers with inquiries, orders, and complaints, identify the issue, explain next steps clearly, and work toward timely resolution.
• Train new hires on equipment use, job duties, safety requirements, and company tools and resources.
• Monitor daily operations and complete opening and closing procedures with attention to safety, security, and consistency.

Instructional Assistant - Jefferson County Public Schools - Louisville, KY

(2025-01)

• Provide patient, one-on-one support to students completing assignments and adapt explanations to different learning needs.
• Coordinate with teachers to understand user needs, report problems and progress, and organize instructional support.
• Collaborate with staff to develop materials and activities while managing multiple priorities in a service-focused environment.

Coach - Jefferson County Public Schools - Louisville, KY

(2023-01 - 2026-03)

• Guided individuals through obstacles using clear instructions, active listening, and practical problem-solving.
• Created team exercises, communicated expectations, and built collaboration and trust with participants and stakeholders.

Lead Film Coordinator - Saint Xavier High School Football - Louisville, KY

(2015-09 - 2022)

• Coordinated video projects from setup through delivery and worked with team managers and staff to meet deadlines.
• Requested new technology, performed equipment quality checks, and supported routine equipment maintenance.
• Organized technical workflows and communicated status and needs to team members.

Assistant Videographer - University of Louisville - Louisville, KY

(2018-01 - 2020-03)

• Set up and operated production equipment, including teleprompters and lighting, for live and recorded sessions.
• Collaborated across departments to troubleshoot production needs and complete projects successfully.

Bachelor of Science - Sport Administration - University of Louisville (2021)

Associate in Applied Science - Jefferson Community & Technical College (2018)