Iris
Entry-Level Help Desk & IT Support Specialist
Talent
DaytonMember since August 5, 2026
Windows ServerWindows 10/11LinuxDNSDHCPFirewallsNetwork FundamentalsActive DirectoryUser ManagementTroubleshootingDocumentationCustomer SupportShell ScriptingBasic C++Cloud ConceptsCompliance Accuracy
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Windows ServerWindows 10/11LinuxDNSDHCP
About
Recent Computer Information Systems graduate specializing in Secure Systems Administration with hands-on experience in Windows Server, Linux, networking, Active Directory, and technical troubleshooting. Strong customer service and communication skills gained through retail experience in fast-paced environments. Currently pursuing CompTIA A+ certification with interest in help desk, desktop support, and IT support roles.
Experience
Style Consultant / Customer Service Associate - Target
(2025-08)
- Provided customer support and resolved customer concerns in a fast-paced retail environment
- Handled transactions accurately and maintained attention to detail
- Collaborated with team members to maintain efficient store operations
- Demonstrated communication and problem-solving skills applicable to help desk support
Inventory Associate - H&M
(2019-02)
- Maintained inventory accuracy and organized product tracking systems
- Supported efficient inventory management and operational processes
Education
Associate Degree - Computer Information Systems (Secure Systems Administration) - Sinclair Community College (2026-05)
Skills
Entry-Level Help Desk & IT Support Specialist
