David Jones

Supervisor, Teleperformance; Boise, ID — July 2018–Present

• Established and enforced clear goals to keep employees motivated for improvement.
• Provided ongoing coaching to address project and employee needs.
• Complied with company policies, objectives and communication goals.
• Coached and mentored up to 21 staff members through constructive feedback to develop long-term goals.
• Conducted employee evaluations and reviews.
• Treated associates with fairness and respect, providing recognition of accomplishments.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of company policies and role requirements.
• Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations.

Gate Agent, Boise Airport; Boise, ID — March 2018-May 2018

• Printed itineraries and tickets for multiple flights each day.
• Worked successfully with diverse a group of coworkers to accomplish goals and address issues related to our services.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Motivated and encouraged team members to communicate more openly and constructively with each other.

Merchandiser, S.A.S. ; Boise, ID — June 2017-March 2018

• Arranged items in favorable positions and areas of store to attract customers and optimize sales
• Printed labels and tags for for-sale merchandise.
• Configured and arranged up-to-date advertising and marketing displays,

creatively placed merchandise on counters or tables to promote visibility and sales.

• Communicated and coordinated planogram execution with store management.
• Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.

Game Advisor, Gamestop; Meridian, ID — September 2011-January 2014

• Described game system benefits and demonstrated features.
• Helped customers locate desired games, consoles and accessories.
• Answered phones to assist callers in obtaining information on store inventory and resale value of games and consoles.
• Engaged store guests to determine gaming needs, direct towards appropriate department and provide information about game content,

technology and pricing.

• Worked with consoles frequently in order to remain up to date on operational and game-related areas.
• Applied pricing changes to products in order to prepare for sales.
• Replenished supply of in-demand games, accessories and systems on shelves daily.
• Monitored guest activity, following loss prevention procedures to protect shelf inventory and remove suspicious visitors from store.

College of Western Idaho — G.E.D. - November 2016