Supervisor, Teleperformance; Boise, ID — July 2018–Present
- Established and enforced clear goals to keep employees motivated for improvement.
- Provided ongoing coaching to address project and employee needs.
- Complied with company policies, objectives and communication goals.
- Coached and mentored up to 21 staff members through constructive feedback to develop long-term goals.
- Conducted employee evaluations and reviews.
- Treated associates with fairness and respect, providing recognition of accomplishments.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of company policies and role requirements.
- Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations.
Gate Agent, Boise Airport; Boise, ID — March 2018-May 2018
- Printed itineraries and tickets for multiple flights each day.
- Worked successfully with diverse a group of coworkers to accomplish goals and address issues related to our services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
Merchandiser, S.A.S. ; Boise, ID — June 2017-March 2018
- Arranged items in favorable positions and areas of store to attract customers and optimize sales
- Printed labels and tags for for-sale merchandise.
- Configured and arranged up-to-date advertising and marketing displays,
creatively placed merchandise on counters or tables to promote visibility and sales.
- Communicated and coordinated planogram execution with store management.
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
Game Advisor, Gamestop; Meridian, ID — September 2011-January 2014
- Described game system benefits and demonstrated features.
- Helped customers locate desired games, consoles and accessories.
- Answered phones to assist callers in obtaining information on store inventory and resale value of games and consoles.
- Engaged store guests to determine gaming needs, direct towards appropriate department and provide information about game content,
technology and pricing.
- Worked with consoles frequently in order to remain up to date on operational and game-related areas.
- Applied pricing changes to products in order to prepare for sales.
- Replenished supply of in-demand games, accessories and systems on shelves daily.
- Monitored guest activity, following loss prevention procedures to protect shelf inventory and remove suspicious visitors from store.
