David Noesi

Resolve customer inquiries through clear communication, providing accurate information and timely solutions while maintaining 90%+ customer satisfaction. Handle 30–50 inbound customer calls daily while meeting service standards and maintaining a 95%+ quality assurance score. Coordinate with internal teams to investigate customer concerns involving potential theft, facilitate resolutions, and support a consistent customer experience.

CXBPO Specialist - iQor - Houston, Texas

(2025-05)

• Resolve customer inquiries through clear communication, providing accurate information and timely solutions while maintaining 90%+ customer satisfaction.
• Handle 30–50 inbound customer calls daily while meeting service standards and maintaining a 95%+ quality assurance score.
• Coordinate with internal teams to investigate customer concerns involving potential theft, facilitate resolutions, and support a consistent customer experience.

PC Technician - Freelance PC Technician - Houston, Texas

(2018-05)

• Assisted 100+ clients with technical support and troubleshooting across a range of computer issues.
• Assessed clients’ technology needs, explained potential solutions, and delivered customer-focused technical assistance.

Maintenance Assistant - Red Apple Apartments - Houston, Texas

(2018-05)

• Support property maintenance projects, including drywall repair, plumbing, carpet cleaning, and window repairs.
• Developed a scheduling approach for management activities, including staff clock-ins, apartment events, and social media.
• Coordinate with suppliers to confirm orders and support timely delivery of materials.

Ladies Footwear Associate - Dillard’s - Houston, Texas

(2022-06 - 2023-12)

• Helped customers select footwear for special occasions, including proms, weddings, and graduations.
• Built positive customer relationships by listening carefully, asking relevant questions, and recommending suitable products.

Sales Team Associate - Academy Sports + Outdoors - Houston, Texas

(2020-06 - 2022-06)

• Used product knowledge, sales techniques, and POS systems to help customers find suitable products.
• Trained seven new employees on online order processing, fulfillment, order closeout, and the store’s inventory management software (SIM).
• Maintained and reorganized the footwear department to meet store presentation standards.
• Processed, packaged, and shipped online orders accurately using Sterling Software.

Bachelor of Science - Technology Leadership and Innovation Management (In Progress) - University of Houston, Cullen College of Engineering