David Pickett II

IT professional with 5+ years of experience supporting enterprise IT infrastructure, systems administration, identity and access management, and security-focused environments. Hands-on experience with Active Directory administration, user provisioning and deprovisioning, endpoint support, system monitoring, troubleshooting, and access control operations in government and enterprise settings. CompTIA Security+ certified with strong problem-solving abilities, infrastructure support experience, and growing expertise in cybersecurity operations, systems administration, and enterprise identity management.

Network Support Technician - City of Vero Beach - Vero Beach, FL

(2025-01)

• Administer and support Active Directory user accounts, permissions, and access controls in a secure enterprise environment
• Monitor systems and network activity to identify connectivity, performance, and security-related issues
• Troubleshoot hardware, software, authentication, and access-related problems for end users
• Coordinate system updates, patching activities, and endpoint maintenance to support operational stability and security compliance
• Support SaaS platforms, user access requests, and MFA-related troubleshooting
• Collaborate with infrastructure and technical teams to maintain reliable and secure IT operations
• Assist with documentation of incidents, system issues, and technical procedures
• Support troubleshooting efforts involving networking and enterprise systems infrastructure

IT Technician - Brevard County Sheriff's Office - Brevard County, FL

(2020-01 - 2024-12)

• Supported enterprise IT operations including user account administration, endpoint troubleshooting, and systems support in a secure law enforcement environment
• Assisted with Active Directory account management, password resets, permissions, and authentication troubleshooting
• Supported endpoint protection tools, antivirus platforms, and security-focused operational procedures
• Troubleshot hardware, software, and network connectivity issues for internal users and staff
• Documented incidents and technical issues to support operational tracking and compliance requirements
• Collaborated with cross-functional teams to maintain reliable and secure IT services
• Assisted in identifying and mitigating system and access-related risks
• Supported system monitoring efforts to identify operational or security concerns

Intelligence Analyst - United States Army Reserve

(2019-01)

• Conduct risk analysis by evaluating data from multiple sources to identify threats, vulnerabilities, and operational concerns
• Produce reports and briefings translating technical findings into actionable information
• Maintain strict adherence to security protocols, data protection standards, and operational procedures
• Collaborate with cross-functional teams to support mission-critical operations and decision-making
• Communicate technical and operational information to both technical and non-technical stakeholders
• Demonstrate strong analytical, organizational, and problem-solving skills in fast-paced environments

Associate of Arts - Information Technology & Cyber Security - Indian River State College