David Schwartz

Growth-driven Computer Support Technician with over 6 years of extensive experience in providing top-tier technical support and customer service. A proven track record of effectively managing and resolving complex IT issues, ensuring minimal downtime and optimal productivity. Expertise in Windows and Mac operating systems, software deployment, incident management, and end-user training.

Adept at leveraging advanced troubleshooting skills and technical knowledge to enhance system performance and user satisfaction.

Level Two Desktop Support at HANOVER INSURANCE (2024-10 – Present)

• Installed and configured Windows and Mac operating systems, optimizing user account setups, system configurations, and updates to improve user productivity.
• Streamlined operations by managing network printer installations, resolving connectivity issues, and maintaining a detailed inventory of all devices.
• Contributed to IT projects by collaborating with team members, driving problem resolution, and participating in strategic planning sessions.
• Boosted software deployment processes using System Center Configuration Manager to enable efficient updates and compliance monitoring.
• Orchestrated device migration to Microsoft Intune and implemented Autopilot, enabling efficient provisioning and improved device management.
• Administered Active Directory accounts and permissions, organizing resources and applying policies to enhance system security and usability.

Computer Support Technician at ASSABET VALLEY (2024-03 – 2024-06)

• Supported system reliability by troubleshooting hardware and software issues, providing prompt resolutions to minimize disruptions.
• Advanced Chromebook provisioning and deployment by configuring devices, implementing security protocols, and simplifying system rollouts.
• Amplified network operations by facilitating printer migrations and configuring VLANs to improve connectivity and resource accessibility.
• Heightened user satisfaction by ensuring seamless image deployments and promoting a secure and efficient technology environment.

Computer Support Specialist at WENTWORTH INSTITUTE OF TECHNOLOGY (2023-10 – 2024-03)

• Elevated the student and staff experience by proactively installing and configuring Windows images for seamless deployment.
• Protected system integrity by initiating and expediting software configurations, and serving as the subject matter expert for both software and hardware repairs.
• Fostered collaboration with cross-functional teams to expertly identify and address technology-related challenges.
• Significantly raised system performance and user satisfaction through comprehensive technical support and training to users.

Computer Technician at VERICEL/LTI (2023-03 – 2023-10)

• Lowered system downtime via installation, diagnosing, repairing, maintaining, and upgrading of desktop hardware, software, applications, and operating systems.
• Achieved efficient operations by managing the service contract database, renewing service contracts, and processing purchasing orders accurately and promptly.
• Accelerated task completion by diligently tracking IT assignments, monitoring their progress, and ensuring timely completion of all tasks.

Technical Researcher at L.L. BEAN (2020-09 – 2020-12)

• Strengthened operational efficiency by analyzing the resource management system, pinpointing critical pain points, and facilitating 1:1 meetings with the creative marketing department to align strategies for bottleneck alleviation.
• Maximized productivity during the COVID-19 pandemic by developing Wrike, a unified interface integrating Adobe products and other software for streamlined virtual collaborations.

Bachelor of Science in Computer Information Systems - Management – Wentworth Institute of Technology (2022-08)

Certification in Technical Support Fundamental & Project Management – Google