Shaun Reiland
Technical Support Expert
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About
I am a highly skilled IT Technician with over 20 years of experience in IT support, infrastructure management, and network administration. I specialize in troubleshooting hardware/software issues, optimizing system performance, and ensuring seamless LAN connectivity. Passionate about providing top-tier technical support, I thrive in fast-paced environments where I can enhance IT efficiency and user experience.
Experience
I am a highly skilled IT Technician with over 20 years of experience in IT support, infrastructure management, and network administration. I specialize in troubleshooting hardware/software issues, optimizing system performance, and ensuring seamless LAN connectivity. Passionate about providing top-tier technical support, I thrive in fast-paced environments where I can enhance IT efficiency and user experience.
Education
In my most recent role as an IT Cluster Systems Supervisor at Marriott International, I provided technical support for Windows and Linux operating systems, managed LAN connectivity, and oversaw help desk operations, reducing ticket resolution time by 30%. I was responsible for deploying and maintaining Apple and PC hardware, implementing security measures, and documenting IT processes to improve efficiency. Additionally, I collaborated with IT leadership to enhance system upgrades and infrastructure maintenance, ensuring seamless operations across multiple locations.
