Davis Rivenbark
IT Specialist and U.S. Coast Guard Veteran
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About
IT Specialist and U.S.
Coast Guard
Veteran with 5+ years of experience in cybersecurity, systems administration, IT operations, and technical management. Proven track record of leading technical teams, improving operational workflows, supporting enterprise systems, and delivering secure, customer-focused technology solutions.
Experience
Technician Manager - Port City Sound and Security
(2025-08 - 2026-01)
Managed daily operations for residential and commercial security, networking, surveillance, and audio/visual installation teams.
- Coordinated technician scheduling, customer support, troubleshooting, and project completion to ensure high-quality service delivery.
- Assisted with the administration, design, and automation of Zoho Desk ticketing workflows to improve operational efficiency and issue tracking.
- Provided technical support for networking equipment, alarm systems, surveillance systems, smart home devices, and structured cabling installations.
- Worked directly with customers to diagnose technical issues, explain solutions, and maintain strong client relationships.
- Supported process improvement initiatives by streamlining service workflows, documentation, and communication between technicians and management.
E-5 Information Systems Technician - United States Coast Guard
(2019-01)
- Administered and maintained data servers, ensuring high availability, performance, and security of critical systems and data.
- Coordinated the transition of hundreds of users to remote work during the COVID-19 pandemic.
- Designed and constructed a build server from scratch, enhancing development processes and operational efficiency.
- Supervised and mentored IT professionals, guiding technical projects to successful completion and directing daily operations.
Facilities Maintenance and Operations Technician - Bell Properties Wilmington
(2017-03 - 2018-07)
- Performed inspections, repairs, and maintenance on HVAC systems and apartment facilities.
- Completed apartment turnovers, repairs, and updates for new tenants.
- Responded to emergency maintenance requests involving plumbing, electrical, and HVAC systems.
Education
Bachelor of Science - Information Technology - Colorado State Global Campus (2024)
Associate Degree - Arts, Entertainment, and Media Management - Cape Fear Community College (2022)
