Davis Rivenbark

IT Specialist and U.S.

Coast Guard

Veteran with 5+ years of experience in cybersecurity, systems administration, IT operations, and technical management. Proven track record of leading technical teams, improving operational workflows, supporting enterprise systems, and delivering secure, customer-focused technology solutions.

Technician Manager - Port City Sound and Security

(2025-08 - 2026-01)

Managed daily operations for residential and commercial security, networking, surveillance, and audio/visual installation teams.

• Coordinated technician scheduling, customer support, troubleshooting, and project completion to ensure high-quality service delivery.
• Assisted with the administration, design, and automation of Zoho Desk ticketing workflows to improve operational efficiency and issue tracking.
• Provided technical support for networking equipment, alarm systems, surveillance systems, smart home devices, and structured cabling installations.
• Worked directly with customers to diagnose technical issues, explain solutions, and maintain strong client relationships.
• Supported process improvement initiatives by streamlining service workflows, documentation, and communication between technicians and management.

E-5 Information Systems Technician - United States Coast Guard

(2019-01)

• Administered and maintained data servers, ensuring high availability, performance, and security of critical systems and data.
• Coordinated the transition of hundreds of users to remote work during the COVID-19 pandemic.
• Designed and constructed a build server from scratch, enhancing development processes and operational efficiency.
• Supervised and mentored IT professionals, guiding technical projects to successful completion and directing daily operations.

Facilities Maintenance and Operations Technician - Bell Properties Wilmington

(2017-03 - 2018-07)

• Performed inspections, repairs, and maintenance on HVAC systems and apartment facilities.
• Completed apartment turnovers, repairs, and updates for new tenants.
• Responded to emergency maintenance requests involving plumbing, electrical, and HVAC systems.

Bachelor of Science - Information Technology - Colorado State Global Campus (2024)

Associate Degree - Arts, Entertainment, and Media Management - Cape Fear Community College (2022)