Dawn Hiraldo
Customer Support & Healthcare Operations Professional
Talent
HighlandMember since October 12, 2026
Medical courierpatient care managementHIPAA ComplianceSafety an Sanitation protocolsAccurate record keeping and documentationFirst aid and CPR certifiedTime management and punctualityBlood-borne pathogen handlingWord Processing ToolsResolved 40+ end-user support calls and email inquiries from customers, supporteFacilitate calls and emails related to account recovery for past due accounts anReview policies and determine what portion the patient owes, and what portion isCommunicate in writing to complete paperwork and detailed reports regarding inci
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Medical courierpatient care managementHIPAA ComplianceSafety an Sanitation protocolsAccurate record keeping and documentation
About
Customer support and healthcare professional with 10+ years of experience in client care, end-user troubleshooting, and administrative operations. Skilled at documenting records, resolving inquiries, and keeping care teams informed.
Experience
Caregiver/Customer Support Agent - In Home Support Services - Rancho Cucamonga, CA
(2019-03)
- Supported clients with daily living needs to promote wellness and independence
- Monitored vital signs, administered medications, and documented health changes for care team review
- Resolved basic end-user support requests and maintained service records using SharePoint and Outlook
Court Clerk II - State Of Alaska - Anchorage, AK
(2013-01 - 2018-05)
- Maintained court dockets, case dispositions, calendars, and minutes in court databases
- Answered public inquiries about judicial procedures, court appearances, and trial dates
- Handled 40+ phone calls, routed inquiries, and recorded court fees and fines
Medical Assistant - All About You Medical Spa - Anchorage, AK
(2008-08 - 2012-10)
- Collected medical histories, medication details, symptoms, and allergies
- Recorded patient measurements, including blood pressure and weight
- Prepared exam rooms and equipment; instructed patients on medications, procedures, and care plans
Education
Phlebotomist - U.S. Colleges (2023-05)
Medical Assisting - Charter College (2009-05)
