Ambyr Kulbin

Operations Support and Administrative professional with 21 years of experience in emergency communications, public safety operations, documentation management, workforce coordination, customer service, and quality assurance functions. Experienced in maintaining compliance with policies and procedures, conducting performance reviews, coaching personnel, managing schedules, maintaining records, and supporting operational excellence in fast-paced environments. Recognized for accuracy, professionalism, strong organizational skills, confidentiality, and the ability to manage complex responsibilities under pressure.

Proven ability to work independently, adapt to changing priorities, and support organizational goals in onsite, hybrid, and remote environments.

Senior Emergency Communications Dispatcher - Riverside County Fire Department

(2005-03 - 2026-05)

• Managed high-volume emergency and non-emergency communications while supporting daily operational objectives within a fast-paced public safety environment.
• Maintained accurate records, reports, and documentation while ensuring compliance with established policies, procedures, and confidentiality requirements.
• Coordinated resources, staffing assignments, scheduling functions, and operational workflows to support continuous service delivery.
• Performed assigned quality assurance responsibilities beginning in 2014, including call reviews, performance monitoring, documentation evaluation, and feedback delivery.
• Provided coaching, mentoring, and training to personnel to support professional development, operational consistency, and adherence to performance standards.
• Assisted with compliance monitoring and policy adherence through documentation review and operational evaluations.
• Supported implementation of operational improvements, procedural updates, and workflow enhancements.
• Utilized multiple software platforms simultaneously while maintaining a high level of accuracy, efficiency, and attention to detail.
• Prepared reports, tracked operational information, maintained databases, and managed records in accordance with organizational requirements.
• Collaborated with leadership, partner agencies, and team members to ensure effective communication and operational success.

Service Deli Manager / Service Deli Associate - Stater Bros. Markets

(2000 - 2005)

• Progressed into a leadership position responsible for daily department operations, employee supervision, scheduling, and customer service.
• Coordinated staffing schedules and workload assignments to ensure efficient department operations.
• Managed inventory, merchandising, product quality standards, and departmental documentation.
• Trained, coached, and supervised employees while promoting operational efficiency and customer satisfaction.
• Maintained compliance with company policies, procedures, safety requirements, and quality standards.

Bachelor of Arts (B.A.) - Psychology