Director, Customer Ops & Technical Services
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I’m an operations and customer experience executive who specializes in turning complexity into clarity and building high‑performing teams that deliver measurable results. I step into organizations where processes are breaking down, customers are slipping, or teams need direction, and I create structure, accountability, and systems that scale. My background spans SaaS, e‑commerce, and technical service environments, and I’m known for elevating performance, tightening operational discipline, and driving customer satisfaction and retention.
I lead with data, integrity, and a compliance‑aligned mindset, and I’m focused on roles where I can own outcomes, influence strategy, and strengthen cross‑functional alignment.
Operations & service training
