Carlton DeCosta

I am a Field Service and Technical Operations professional with over 20 years of experience leading installations, deployments, and service operations across medical, industrial, and AI-driven systems. I specialize in technical troubleshooting, multi-site project execution, and improving operational efficiency.

Throughout my career, I have achieved a 100% site acceptance rate across 12 AI vision deployments, maintained 96% uptime across 200+ medical devices, and reclaimed $1M in lost service revenue through contract renegotiation and client retention strategy.

With a foundation in advanced electronics from the U.S. Navy and a recent Bachelor of Science in Business Administration (Cum Laude), I combine hands-on technical expertise with strong business acumen to deliver measurable results in complex, customer-facing environments.

Field Service and Technical Operations leader with 20+ years of experience supporting industrial, medical, and AI-driven systems across multi-state territories. Proven success managing complex installations, leading cross-functional teams, and improving service delivery performance. Achieved 100% site acceptance across 12 AI deployments, maintained 96% uptime across 200+ medical devices, and reclaimed $1M in lost service revenue through strategic client engagement and contract negotiation.

Strong background in advanced electronics, field diagnostics, and operational leadership.

Bachelor of Science in Business Administration, Southern New Hampshire University (Cum Laude). Academic focus on operations management, strategic leadership, and organizational performance. Prior technical education in Information Technology and advanced electronics training through the U.S. Navy, providing a strong foundation in systems troubleshooting and technical problem-solving.