Dayanna Castro

Highly motivated self-starter; works well in team environments or independently. Excellent analysis, interpersonal, and communication skills. Microsoft Office Specialist certified in Word, PowerPoint, Excel, Expert Word, and Expert Excel. Verbal and written fluency in English and Spanish.

Executive Secretary - GARLIC PIZZA - New York, NY

(2025-05 - 2025-12)

Manage schedules, payments and support to senior managers.

Server - GARLIC PIZZERIA - New York, NY

(2025-01 - 2025-05)

• Handled large volumes of money daily and performed monetary transactions
• Provided excellent customer service; created a warm and welcoming environment
• Managed store phone line to communicate orders efficiently
• Maintained customer satisfaction through food safety, order accuracy, and store cleanliness

Waitress and Cashier - FRANCESCO'S PIZZERIA - New York, NY

(2017-02 - 2021-08)

• Delivered meals and requests in a timely fashion; addressed customer complaints
• Gave personal recommendations as requested
• Performed cash and credit card transactions efficiently and accurately, all while establishing positive rapport with customers

EVA Passenger Service Agent - JOHN F. KENNEDY AIRPORT - Queens, NY

(2023-03 - 2023-05)

• Assisted passengers in checking in for their flights
• Helped passengers with their baggage
• Addressed passengers' questions and concerns
• Printed passengers' boarding passes and confirmed passes matched passengers' information

Certificate of Completion - Medical Office Assistant (MOA) Course - BOROUGH OF MANHATTAN COMMUNITY COLLEGE (2024-05 - 2024-08)

Microsoft Office Specialist (MOS) - Microsoft Office Specialist - CAREER SERVICES TRAINING CENTER (2023-09 - 2024-08)

GED - STATE UNIVERSITY OF NEW YORK EDUCATIONAL DEPARTMENT (2021)

Certified Phlebotomy Technician (2025)