Aspiring IT Support Specialist | Software Engineering Student | 9+ Years of Leadership Experience
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I'm an experienced operations and team leader with over 9 years of management experience, currently pursuing an Associate's Degree in Software Engineering. Throughout my career, I've built strong skills in problem-solving, customer service, process improvement, and leading high-performing teams.
As I transition into the technology field, I'm seeking opportunities in IT support, help desk, desktop support, or application support where I can combine my leadership background with my growing technical knowledge. I'm passionate about learning new technologies and enjoy helping people solve problems through practical, reliable solutions.
Currently expanding my skills in Windows administration, Active Directory, troubleshooting, networking fundamentals, and software development while actively pursuing my first professional IT role.
General Manager / Acting Area Manager
Taco Bell | 2017 – Present
Led daily operations for a high-volume restaurant while managing and developing a team of more than 40 employees.
Resolved customer and operational issues by identifying root causes and implementing effective solutions in a fast-paced environment.
Utilized business reporting tools and performance metrics to monitor KPIs, labor, inventory, and operational efficiency.
Trained and onboarded new team members, providing technical guidance on POS systems, company software, and operational procedures.
Troubleshot and coordinated maintenance for technology systems, including POS terminals, kitchen display systems (KDS), networking equipment, and peripheral devices.
Maintained accurate records, generated reports, and analyzed operational data to support business decisions.
Collaborated across multiple locations while serving as Acting Area Manager, helping oversee operations and ensure company standards were met.
Built a strong reputation for leadership, communication, customer service, and problem-solving under pressure.
Associate of Science (A.S.), Software Engineering (In Progress)
Relevant Coursework: Programming Fundamentals, Object-Oriented Programming, Data Structures, Operating Systems, Computer Networks, Database Concepts, Systems Administration, and Information Security.
