Deanna Daniels

Self-motivated individual with the ability to think strategically and solve complex problems. Adapt at managing virtual teams while utilizing project management software and communication tools to foster collaboration, productivity, and efficiency.

Project Manager at Amazon (2023-01 – Present)

• Manage a team of 15 remote customer support agents, ensuring consistent performance and high levels of customer satisfaction.
• Managed client relationships, serving as the primary point of contact for project updates, feedback, and conflict resolution
• Enhanced team collaboration through regular check-ins, virtual team-building activities, and performance tracking.
• Supported the team in troubleshooting issues and finding creative solutions to meet client expectations.

Remote Team Supervisor at Remote Solutions, LLC. (2019-07 – 2023-01)

• Supervised a team of 10 remote sales representatives, driving sales targets and ensuring the team maintained a high level of productivity.
• Utilized Salesforce and Google Meet to monitor performance, conduct training sessions, and facilitate team meetings.
• Developed and delivered weekly performance reports, identifying opportunities for process improvement.

Customer Service Representative at Global Virtual Solutions (2016-07 – 2019-05)

• Responded to customer inquiries via phone, email, and live chat, providing accurate information regarding products, services, and policies.
• Assisted customers in navigating the company website to place orders, track shipments, and resolve issues.
• Processed customer orders, ensuring accuracy and timely delivery, while keeping customers informed of order status.

– John H. Glenn High School (2010-09 – 2014-06)