Mae Gordon

Certified Scrum Master & Product Owner | Senior Healthcare Project Manager | Agile Delivery & Cloud Migration | 20+ Years Enterprise IT Delivery Senior IT Project Manager, Agile Delivery Lead, and Certified Scrum Master/Product Owner with 20+ years of experience delivering enterprise technology initiatives across healthcare and financial services. Proven expertise leading cloud-based migrations, application modernization, infrastructure upgrades, software releases, and complex system implementations in highly regulated environments. Experienced coordinating cross-functional teams, managing risks and dependencies, driving Agile delivery, and partnering with business and technology stakeholders to deliver solutions on time and within scope.

Strong background in healthcare platforms, HIPAA compliance, enterprise applications, release management, and large-scale technology transformation.

Home Loan Specialist II at PennyMac Financial Services (2026-02 – 2026-06)

PennyMac Financial Services, Inc. is an American residential mortgage company headquartered in Westlake Village, California. The company's business focuses on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market.

• Audited and validated loan documentation in Encompass, improving data accuracy and reducing processing errors by ensuring complete, compliant files.
• Coordinated third-party vendors for title, credit, and appraisal services, consistently meeting or exceeding service-level agreements (SLAs) to maintain timely loan processing.
• Reviewed and prepared FHA, VA, and conventional loan files for underwriting approval, ensuring full compliance with federal and investor guidelines.
• Collaborated across processing, underwriting, and closing teams to streamline workflows and enhance borrower experience

Layoff/position eliminated at Career break (2023-12 – 2026-02)

My position was eliminated at the end of 2023 and in early 2024 I was diagnosed with Ovarian Cancer. I am now in remission and ready to return to work.

Product Owner / Agile Delivery Lead at Elevance Health (2020-03 – 2023-12)

Elevance Health is a leading healthcare company focused on improving lives and communities by simplifying healthcare and delivering innovative, whole-health solutions. Previously known as Anthem Blue Cross. Promoted from Release Manager.

• Managed 150+ stories per quarter across enhancements, bug fixes, and tech debt to deliver consistent monthly releases
• Coordinated 36+ releases per year, removing blockers, aligning dependencies, and securing emergency deployment approvals
• Partnered with 30+ stakeholders across Agile teams, QA, DevOps, ERM, and Change Management to ensure release readiness, compliance, and quality
• Embedded HIPAA, ERM, and ROB compliance into all delivery stages by enforcing role-based access and leading process education sessions

Release Manager / Scrum Master at Elevance Health (2015-03 – 2020-03)

• Oversaw 50+ enterprise releases annually in multi-team environments, achieving a 98% on-time release rate
• Implemented risk mitigation protocols and cross-functional coordination, reducing urgent escalations by 40%
• Improved release cycle efficiency by 20% through process standardization and clear ownership of dependencies
• Coached seven Agile teams on Scrum ceremonies and planning to improve delivery predictability and stakeholder confidence
• Ensured 100% compliance for internal policies and audit requirements across release planning and deployment

Technical Project Manager at Bank of America (2010-02 – 2014-09)

Bank of America Mortgage provides a wide range of home loan solutions, helping customers finance, refinance, and manage their mortgages with competitive rates and personalized support. Previously known as Countrywide. Promoted from QA Analyst.

• Delivered $2M+ in infrastructure and platform upgrade projects across five business units
• Coordinated cross-functional IT initiatives to improve system uptime and reliability by 30%
• Balanced Agile and Waterfall models based on project needs to optimize execution

Quality Assurance Analyst at Bank of America (2007-12 – 2010-02)

• Led QA strategy across multiple business lines, reducing production defects by 35%
• Developed automated regression test suites that cut manual testing time by 50%
• Delivered data-driven defect reports to improve resolution time and stakeholder clarity

CSM/CSPO