Customer Service Professional
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I’m a customer service professional who genuinely enjoys helping people untangle problems and leave conversations feeling heard and supported. With over four years of remote experience, I’ve handled everything from complex questions to high-stress situations, always aiming to keep things calm, clear, and solution-focused. I’m known for empathy, strong communication, and attention to detail, and I take pride in turning “uh-oh” moments into “we’ve got this” outcomes.
2022 to 2025
Maintained a 97% customer satisfaction score while managing complex travel inquiries, refunds, and cross-team case coordination in a fully remote environment.
2022
Handled high-volume inbound phone and chat support, consistently meeting performance and quality metrics while resolving customer concerns efficiently.
Joseph C. Engel III, Attorney at Law
1999 to 2015
Supported litigation through case research, document preparation, and deadline management, maintaining strict confidentiality and high-level organizational accuracy.
Associate of Applied Science in Paralegal Studies
Great Falls, Montana
Developed strong skills in research, documentation accuracy, deadline management, and handling sensitive information—foundational strengths that support high-quality, detail-oriented customer service.
