Debbie Mason

Dependable Patient Service Specialist serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.

Capable Patient

Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Patient Relations Representative - Providence Medical Group Gresham - Gresham, OR

(2019-12 - 2024-10)

• Maximized office efficiency by answering more than 200 or more incoming calls per day to provide office information and transfer calls to desired personal
• Check in Patients
• Schedule Patients
• Collect Copays
• Balance copays at end of day
• Verified Insurance and prior authorization as well as getting referrals for specialty Practices
• Navigates multiple and complex data systems to research and or / record pertinent information in compliance with policies
• Processed Reports for cancer screening Patients
• Bank reconciliations reports
• Worked over time for Covid Clinic nights and weekends
• Delivered high-quality administrative and customer service to sustain patient and work flows

Medical Receptionist/Referral Coordinator - Pediatric Therapy Associates/Oregon Aquatic

(2019-01 - 2019-10)

• Checked in 191 patients daily
• Maximized office efficiency by answering more than 200 or more incoming calls per day to provide office information and transfer calls to desired personal
• Scheduled and followed up on patient appointments
• Collected and processed patient payments and maintained patient files
• Processed patient payments and scanned identification and insurance cards
• Processed and scheduled all incoming referrals
• Filed all paper charts
• Prepared all charts for next day

Scheduling Coordinator - NW Gastroenterology

(2016-05 - 2018-08)

• Answered all incoming phone calls for a very busy practice
• Managed scheduling of all procedures, appointments and surgeries for busy healthcare Doctors
• Handled and scheduled all incoming referrals
• Worked directly with Nurses to get in high Priority patients
• Make patient appointments and monitors appointment schedules daily
• Review charts and adjust daily provider schedules to ensure accuracy in scheduling and visit preparedness

Medical Receptionist/Referral Coordinator/Records - Multnomah Orthopedics

(2014-12 - 2016-04)

• Straightened up the waiting room so that it remained neat and organized
• Pleasantly greeted each patient and offered the desk sheet for easy sign-in
• Ensured that the phone was answered by the second ring and enthusiastically greeted all callers
• Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories
• Delivered high-quality administrative and customer service to sustain patient and work flows
• Updated group medical records and technical library to support smooth office operations
• Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files
• Handled all Incoming Referrals and scheduled Patients

Customer Care Representative - Orthopedics NW

(2012-10 - 2014-11)

• Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files
• Delivered high-quality administrative and customer service to sustain patient and work flows
• Took messages from patients and relayed to the appropriate staff
• Handled all office supply ordering including ink cartridges, toner and paper
• Informed patients of financial responsibilities prior to rendering services
• Interviewed patients to collect medical information and insurance details
• Straightened up the waiting room so that it remained neat and organized
• Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
• Answered Multi lined phones

Lead Receptionist - Calcagno Pediatrics, Office Supply

(2006-09 - 2007-08)

• Lead Team of 7 Receptionist's engaged in delivering assistance to customer service department on daily basis
• Wrote schedules for front office staff
• Oversaw patient care
• Collected all copay's and Balanced book's
• Fixed Computer problems
• Ordered office supplies

Medical Receptionist - The Oregon Clinic Urology

(2000-11 - 2005-09)

• Processed patient payments and scanned identification and insurance cards
• Ensured that the phone was answered by the second ring and enthusiastically greeted all callers
• Collected Co pays and Balanced Daily
• Interviewed patients to collect medical information and insurance details
• Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files
• Straightened up the waiting room so that it remained neat and organized
• Took messages from patients and relayed to the appropriate staff
• Delivered high-quality administrative and customer service to sustain patient and work flows

GED - Mt. Hood Community College (2009)