Lynne Smith
Patient Service Representative and Call Center Representative
About
Successful Patient Service Representative and Call Center Representative. Motivated kind professional, with a courteous demeanor. Skilled in appointment scheduling, inquiries messaging, demographics updates, insurance Verification and all front desk duties.
Display productivity and efficient task completion. Accustomed to high call volumes and high volume office environments. I am a team player and also work well on my own to complete tasks. Forward-thinking and resourceful with good interpersonal skills, strong attention to detail and upbeat mentally.
Experienced in communication, empathy, and problem-solving to enhance patient satisfaction and support healthcare team efficiency. Medical terminology and medical records. Daily batch balancing of co pays and monies collected.
Experience
Patient Service Representative - Palomar Health | Graybill Medical Group - Escondido, CA
(2022-08 - 2024-11)
- Patient registration demographics insurance updates verification
- Check in patients collect co pays inquiries messages
- Scheduling Appointments in office incoming phone calls
- Teamwork communication, courteous professional with all
- Providing a high level of customer service
Patient Service Representative/Call Center Representative - Scripps Clinic - San Diego, CA
(2014-11 - 2022-06)
- Patient registration, demographic and insurance updates in a high volume environment
- Appointment scheduling, patient communication, data entry and referrals
- Confirms insurance eligibility and obtain authorizations for service
- Provide a high level of customer service
Patient Accounts Representative - Bernardo Dermatology - Rancho Bernardo, CA
(2012-09 - 2014-06)
- Patient registration, demographic and insurance updates
- Appointment scheduling, patient communication, data entry and referrals
- Confirms insurance eligibility and obtain authorizations for service
- Payment collection, posting, and batch balancing
- Claims billing and Accounts Receivable
- Provide a high level of customer service
Referral Coordinator - Dermatology Specialists - Oceanside, CA
(2006-03 - 2012-07)
- Referral requests and processing, insurance verification, and data entry
- Front Desk Receptionist duties, including appointment scheduling, telephone operator, chart preparation, medical records, and payment collections
Front Desk Receptionist - Skin Surgery Medical Group - San Diego, CA
(1999-09 - 2006-03)
- Surgery and appointment scheduling
- Patient registration, demographic and insurance updates
- Payment collection, posting, and batch balancing
- Chart preparation, medical records, and customer service
Education
Medical Terminology Medical Records CPT/ICD Coding - San Diego City College
