Jose Ruben Monroy

I am an IT and Telco professional with more than 20 years of experience marketing, selling and implementing technology solutions in a wide variety of domestic and international industries. I bring to the table expertise in strategic planning, process development and leadership, costumer focus aptitude along with in-depth technical knowledge. I have successfully developed local and international markets for our telecommunications products working through multiple channels in the Caribbean and Latin American regions.

I am fluent in Spanish, with a great understanding of Portuguese.

I have a proven track-record building and training high-performance cross-functional marketing and sales teams, experience leading and collaborating on projects in a team environment, strong conceptual, analytical critical thinking, problem-solving ability and working effectively at all levels of the organization. In addition, I have successfully coordinated efforts designed to effectively penetrate accounts at headquarter levels, and grow relationships with key accounts and its stakeholders.

Highly passionate and relationship-driven Manager seeking to obtain a responsible and challenging position with an organization where I can marry my enthusiasm for being a part of a team and my passion for innovation. Eager to utilize my skills in management, Automation, IT & Telco projects, Project Management, technical expertise, and cross-functional teams to assist the company in achieving its short- and long-term goals.

EDUCATION: Antonio José de Sucre National Experimental Polytechnic University UNEXPO

• Bachelor’s in science System Engineering BSSE Caracas, Venezuela 1993

Mayor Certifications

• New Horizons Computer Learning Center Orlando, Florida 2021-2022
• I have obtained my certification for Scrum Foundation with certificate number 79056224.
• CompTIA ITF+ -CompTIA A+ - CompTIA Network+ - CompTIA Security+ - CompTIA Cybersecurity Analysis+ -Google Data Analytics

SKILLS

Bilingual (Spanish/English)

Studio 5000 Logix

Hardware Troubleshooting Network Installations structured Cabling Systems Software Troubleshooting

Employee Onboarding

CMDB IT Asset Management

Cyber Security

TCP/IP

Fiber Optic Measurement

Link Tester

Employee Offboarding

Employee Onboarding

Project Management Licensed/Unlicensed Wireless Cloud Computing/Voice/Data Fiber Optic Design & Splicing

Panel Termination Desktop Support

Scrum Foundation

PROFESSIONAL EXPERIENCE

Automation Quality Tester (Part Time) Automation-IT Orlando, FL 2021 - Present

 Execute automated test scripts. Record problems and issues in accordance with the project's problem and issue management plans. Document defects * Work with the application team to resolve any issues that arise out of the testing process.

Project IT Tech Coordinator Orange County Gov-Corrections Orlando, FL 2021 - Present

 Coordinate and schedule of the Installments of desktop hardware and software, including desktops, laptops, printers, scanners, PDAs, operating systems, and standard applications.

 Work with networking and server staff, as required, to provide proper end-user connectivity to the network, servers, and applications/systems.

 Troubleshoot and perform preventive maintenance on any authorized Advent Health Systems devices as requested by the user.

Automation Tech. Patriot Automation & Control Orlando, FL 2017 – 2020

 Installation, testing troubleshooting and startup of components such as Pressure Indicators transmitters, Level switches, Temperature Indicator Transmitters, and Flowmeters, basics in the use of program Unity pro XL, basics on the design of ladder logic

 Program Integration and testing of communication between process units or equipment suc h as compressors Integration (Universal) using Studio 5000 Logix

 Run and terminate high and low voltage cables in a variety of components and electrical boxes in CTB’s, satellites, wells, rigs Calibration on Battery Tanks, using hand-held communicator HHC-1000 and straps

 Built PLC Panels from scratch following instructions from blueprints Interpretation of technical requirements (Design Basis) given by Client, Pressure, Temperature, Flow, & Level Instruments and instrument equipment specifications

Project Manager DRS Charter Communications/Spectrum Orlando, FL 2021-2021

 Follow up and planning of door-to-door sales of broadband (cable, internet & digital phone) services.

 Delivered excellent customer service, regularly exceeding expectations, intuitively anticipating customers’ needs, and proactively addressing questions and requests.

 Skillfully performed all duties and maintained composure in a high-pressure work environment.

 Collaborated and communicated with colleagues, superiors, and other departments to accomplish tasks.

 Utilized effective time management skills to stay organized and provide swift and efficient service

 Maintained a clean and neat area, followed all safety and security protocols to protect staff and guests

Project Manager Global Blue Technologies Rockport, TX 2016 – 2017

 Project: Automatization of Air Supply for the ponds in the business of producing, processing, marketing, and selling high quality, pathogen-free, organic, Colossal and Extra Colossal size, Penaeus vannamei shrimp.

 Implementation of the Automatization of air Supply the Survival rates exceed 65%

Senior Project Manager Alcatel – Lucent Caracas, Ven 2013 – 2016

 Projects: Metro Ethernet for CANTV. CANTV's IP Metro Ethernet network (the leading Venezuelan provider of integrated telecommunications services) was launched in 2005 with the installation of 14 rings nationwide, which consisted of approximately 200 Sw 7450ESS-7. Planning, monitoring, control and closure of all activities of all the projects mentioned above.

 Track costs in order to align with the goal of maintaining costs, as proposed in the approved budget and predicted in profitability. Use PMBOK and Alcatel Lucent Project Management processes on all managed projects. Anticipating risks and evaluating mitigation plans. Management of multicultural teams projects: links and application networks of SDH radio multiplexers. Maintain a record of project implementation

ADDITIONAL EXPERIENCE

Regional Channel Manager Optical Fiber Solutions OFS-Caribbean

Region Channel Manager Lucent Technologies Caribbean Region Technical Manager Lucent Technologies Caribbean Region

Regional Channel Manager Optical Fiber Solutions

Project Manager ALCATEL Venezuela

EDUCATION: Antonio José de Sucre National Experimental Polytechnic University UNEXPO

• Bachelor’s in science System Engineering BSSE Caracas, Venezuela 1993

Mayor Certifications

• New Horizons Computer Learning Center Orlando, Florida 2021-2022
• I have obtained my certification for Scrum Foundation with certificate number 79056224.
• CompTIA ITF+ -CompTIA A+ - CompTIA Network+ - CompTIA Security+ - CompTIA Cybersecurity Analysis+ -Google Data Analytics

SKILLS

Bilingual (Spanish/English)

Studio 5000 Logix

Hardware Troubleshooting Network Installations structured Cabling Systems Software Troubleshooting

Employee Onboarding

CMDB IT Asset Management

Cyber Security

TCP/IP

Fiber Optic Measurement

Link Tester

Employee Offboarding

Employee Onboarding

Project Management Licensed/Unlicensed Wireless Cloud Computing/Voice/Data Fiber Optic Design & Splicing

Panel Termination Desktop Support

Scrum Foundation