Deborah Chesson

Administrative professional with over 10 years of experience in high-volume call centers, customer support, complaint resolution, and technical troubleshooting. Skilled in Microsoft Office (Word, Excel, Outlook), data entry, problem analysis, de-escalation, and customer satisfaction. Proven ability to communicate effectively, handle escalated customer calls or in person, and adapt to changing work requirements.

Customer Support Representative – Account Management at Soaring Investments LLC (2014-01 – 2026-07)

• Handled high-volume inbound calls, chats, and emails for Fortune 500 clients.
• Resolved customer complaints, technical issues, and account concerns.
• Documented all customer interactions in company systems.
• Demonstrated strong communication, active listening, and de-escalation skills.
• Provided persistent follow-through to exceed customer expectations.

Admin Participant Assistant at Legacy Link SCSEP (2024-04 – 2025-06)

• Answer incoming calls and provide customer assistance.
• Maintain Excel databases and prepare documents using Word and Outlook.
• Conduct research and communicate with partner agencies.
• Perform administrative support tasks with accuracy and attention to detail.

Administrative Clerk III (Temp) at Randstad Staffing – GXO Logistics (2022-12 – 2023-01)

• Entered logistics data using PINC, SIMS, and Outlook.
• Supported dispatch operations and verified shipment accuracy.
• Trained new team members to improve service quality.
• Collaborated with leadership to enhance communication processes.

Senior Specialist, Technical Customer Service at AT&T Digital Life (2016-07 – 2018-08)

• Resolved escalated customer issues across multiple AT&T departments.
• Investigated billing, technical, and service concerns.
• Updated customer accounts and performed accurate data entry.
• Provided customer satisfaction through effective communication and issue resolution.

Senior Quality Assurance Manager at AT&T Digital Life (2013-05 – 2016-07)

• Monitored call quality and provided coaching to improve customer service.
• Created reports and analyzed data to identify service trends.
• Developed policies and procedures to enhance customer experience.

Customer Service Help Desk Technical Support at AT&T Mobility (2008-08 – 2013-04)

• Provided technical support for mobile devices, PCs, and software applications.
• Developed training materials and delivered technical training.
• Managed escalated calls and coached agents on resolution strategies.
• Created and maintained work schedules for team coverage.

B.S. in Computer & Information Science – Elizabeth City State University