Deborah Haven

Experienced front desk and customer service professional with a strong background in hotel operations, guest relations, cash handling, reservations, team supervision, and problem resolution. Skilled at creating positive guest experiences, managing front desk transactions, supporting staff, and handling daily operational responsibilities accurately and professionally.

Front Desk Agent / Night Auditor - Best Western Plus - Alabama

(2024-01 - 2026-01)

• Greet guests and provide professional, courteous front desk service.
• Check guests in and out while maintaining accurate records and documentation.
• Balance petty cash, guest folios, and gift shop transactions.
• Create reservations through third-party booking sites.
• Close daily batches and post room revenues accurately.

Front Desk Supervisor - Sea Garden Beach Resort

(2022-12 - 2024-01)

• Greeted guests and handled check-in and check-out procedures.
• Monitored front desk agents and provided coaching when necessary.
• Assisted with agent scheduling and daily front desk operations.
• Resolved escalated guest concerns and service issues.
• Balanced petty cash, cash payments, and card transactions daily.

Customer Service Supervisor - Sutherland Global Services

(2021-08 - 2022-12)

Airbnb Account

• Resolved escalated customer issues through outbound calls and email.
• Monitored, coached, and trained a team of 19 agents.
• Created action plans for agents who were not meeting performance targets.
• Prepared and provided weekly reports to management.

Branch Supervisor / Inventory Manager - CMK Bakery Ltd.

(2016-09 - 2021-08)

Juici Patties

• Assisted front-line staff with customer difficulties, problem resolution, and large transactions.
• Scheduled cashiers and customer service representatives.
• Received wholesale cash transactions and monitored customer accounts.
• Trained customer service representatives and supervised a team of 25 employees.
• Oversaw hiring, training, and professional development of employees.
• Managed inventory using NCR back office; monitored staff contracts and performance appraisals.
• Communicated with potential customers about company products and services.

Production Supervisor - Future Bakery Limited

(2014-06 - 2016-09)

• Oversaw bakery department, supervised staff, and delegated daily tasks.
• Completed yearly performance reviews and instituted wage increases for exceptional performance.
• Maintained cleanliness and hygiene standards.
• Maintained inventory control and ordered supplies monthly.
• Inspected baked goods for quality and removed outdated or spoiled items.

Cook / Waitress - The Knutsford Court Hotel

(2007-01 - 2014-06)

• Prepared menu items and transitioned between breakfast and dinner service.
• Explained menu items and flavors to help customers make informed choices.
• Maintained order accuracy through clear communication with kitchen staff.
• Collected credit card, cash, and gift certificate payments and dispensed change.

University of Technology, Jamaica (2011-09 - 2013-06)

Professional Development Institute (2008-09 - 2009-08)

Merl Grove High (2001-09 - 2006-06)