Dede Chandler

Human Resources and Operations professional with 15+ years of experience managing employee lifecycle processes, HR administration, employee relations, compliance, payroll coordination, benefits administration, and workforce operations. Experienced in onboarding and offboarding, employee records management, workplace investigations, conflict resolution, performance management, disciplinary actions, FMLA and leave administration, and policy implementation. Trusted advisor to employees and managers with a strong client-service orientation and demonstrated ability to handle sensitive and confidential matters with discretion, fairness, and sound judgment.

Skilled in improving HR processes, maintaining accurate workforce data, analyzing operational metrics, and partnering cross-functionally to support business performance and a positive employee experience.

Medical Practice Manager / Practice Administrator - OBGYN - Fort Worth, TX

(2010-06)

• Direct HR-related, administrative, operational, and workforce functions for a high-volume specialty medical practice, supporting employees throughout the full employment lifecycle.
• Manage recruitment, interviewing, selection, onboarding, orientation, training, performance management, employee development, and offboarding activities.
• Maintain confidential employee and workforce records while ensuring compliance with federal, state, regulatory, and organizational requirements.
• Serve as a primary point of contact for employees and managers regarding employee relations concerns, workplace disputes, grievances, policy questions, performance issues, and disciplinary matters.
• Conduct objective investigations into employee complaints, workplace concerns, misconduct, and policy violations; document findings and recommend appropriate corrective actions.
• Coach and advise managers and employees regarding performance management, workplace conduct, conflict resolution, corrective action, and consistent application of policies.
• Resolve sensitive employee relations issues using sound judgment, active listening, de-escalation, and a fair, solutions-oriented approach.
• Manage employee compliance requirements, including licensure, certifications, competency assessments, mandatory education, and regulatory training.
• Coordinate payroll administration, employee time and attendance, workforce scheduling, staffing, and labor utilization in alignment with organizational policies and budget objectives.
• Manage FMLA and leave-of-absence processes and related documentation while maintaining confidentiality and compliance with applicable requirements.
• Support benefits administration and respond to employee questions and concerns related to benefits and personnel matters.
• Partner with leadership, payroll, finance, and other departments to maintain accurate personnel data, process employee changes, and support workforce and business reporting.
• Monitor workforce and operational metrics, KPIs, and management reports to identify trends, evaluate performance, and support data-informed decisions.
• Identify opportunities to streamline HR and administrative workflows, improve processes, strengthen compliance, and enhance the employee experience.
• Develop, implement, and communicate policies and procedures that promote compliance, consistency, accountability, and fair treatment.
• Support performance evaluation processes and provide guidance to managers on employee development, performance concerns, coaching, and retention.
• Conduct internal audits and risk assessments to identify compliance gaps and implement corrective action plans.
• Investigate potential HIPAA and privacy concerns, document findings, and implement corrective measures while protecting confidential information.
• Lead employee development initiatives, including cross-training, coaching, mentoring, succession planning, and staff training.
• Partner with leadership to develop and monitor budgets, staffing models, operational goals, and performance metrics.
• Manage a team of approximately 11–15 employees while fostering accountability, collaboration, professional development, and high performance.
• Manage and monitor departmental financial responsibilities and budgets ranging from $100,000 to $500,000.
• Drive continuous improvement initiatives that strengthen operational efficiency, employee engagement, compliance, productivity, and service quality.

Cosmetics Business Manager - Nordstrom - Hurst, TX

(2009-07 - 2010-06)

• Managed daily business operations while delivering high-touch client service and maintaining a professional, inclusive, customer-focused environment.
• Led, coached, and trained team members to improve performance, customer service, product knowledge, and business results.
• Resolved complex customer concerns and interpersonal issues using strong communication, de-escalation, and conflict-resolution skills.
• Built trusted relationships with clients, employees, vendor partners, and corporate teams through proactive communication and professional service.
• Coordinated training, promotional initiatives, and team activities while ensuring compliance with company policies and operational standards.
• Analyzed sales and operational data to monitor performance, identify trends, and support business decisions.
• Managed inventory, vendor relationships, ordering, reporting, and administrative processes while maintaining accurate records and operational controls.