Hannah Owsiany

Versatile HR and operations professional with over a decade of experience spanning talent acquisition, employee relations, leave and benefits administration, and customer service. Skilled in leading cross-functional projects, streamlining operational workflows, and fostering a positive workplace culture. Recognized for strong relationship management, adaptability, and creative problem-solving, with additional experience in childcare, barista service, and floral design.

Senior HR & Operations Specialist - Whole Foods Market - Central Support (Remote/Hybrid)

(2021-07 - 2025-07)

• Managed 50+ leave of absence (LOA) cases per month, ensuring strict compliance with federal/state laws and internal policy.
• Acted as primary point of contact for employees and leadership on LOA eligibility, documentation, and return-to-work coordination.
• Partnered with Benefits, Payroll, and HR departments to resolve complex leave inquiries, cutting resolution time by 30%.
• Tracked, reviewed, and processed LOA requests in Workday and Salesforce, maintaining 100% data accuracy.
• Streamlined recruitment processes for 400+ locations worldwide, reducing time-to-hire by 20%.
• Supported unemployment claims by coordinating with state agencies and Equifax, ensuring timely submission of accurate records.
• Trained and onboarded new Senior Specialists in Workday, Salesforce, Kronos, and proprietary internal systems.
• Led Evergreen Strategy initiatives across 25+ stores, improving operational efficiency and team communication.
• Participated in User Acceptance Testing (UAT) for Workday updates, ensuring smooth system rollouts.

Operations & Team Leader - Whole Foods Market - Evanston & Green Bay Road, IL

(2016-08 - 2021-07)

• Directed daily operations for high-volume retail locations, achieving a 15% increase in efficiency through optimized scheduling and operational audits.
• Oversaw hiring, onboarding, and training for 15+ employees, with a 20% improvement in departmental performance.
• Designed and maintained schedules for 70+ team members across multiple departments, aligning labor needs with sales forecasts.
• Coordinated regional initiatives that boosted operational compliance by 20% and enhanced workplace culture.
• Implemented corrective action plans for 20+ employees, leading to a 30% performance improvement while maintaining high morale.
• Spearheaded Amazon Prime in-store logistics improvements, increasing order fulfillment speed by 20%.
• Mentored 10 team members, resulting in 4 promotions and 3 internal transfers within one year.

Customer Service Supervisor & Floor Lead - Whole Foods Market - Northbrook, IL

(2012-08 - 2016-08)

• Supervised front-end operations for a large-scale grocery store, ensuring top-tier customer service and operational accuracy.
• Trained, coached, and evaluated employees on customer engagement and operational best practices.
• Managed cash handling, register balancing, and daily sales reporting.
• Coordinated with other department leads to optimize staffing and customer flow.

Cashier / Barista - Whole Foods Market - Northbrook, IL

(2009-10 - 2012-08)

• Delivered excellent customer service in a high-volume retail environment.
• Prepared specialty coffee beverages with precision and attention to detail.
• Processed high-volume transactions quickly and accurately while maintaining accuracy in cash handling.
• Assisted with product stocking, merchandising, and seasonal display setups.

Nanny (Part-Time) - Various Families - Chicago, IL

• Provided daily childcare for multiple families, managing routines, homework help, and activity planning.
• Created structured, safe, and engaging environments for children ranging from toddlers to school-age.
• Coordinated schedules and activities to support developmental milestones.