Deku Might

Results-driven IT professional specializing in Active Directory administration and IT infrastructure deployment. Experienced in incident management and team collaboration, contributing to technology enhancements and system reliability. Skilled in troubleshooting network issues, improving operational efficiency, and ensuring compliance with cybersecurity standards.

Project Engineer at Calico IT (2025-10 – Present)

Deployed IT infrastructure and administered Active Directory environments

• Deployed IT infrastructure through workstation rollouts, system upgrades, and network configurations to enhance operational capabilities
• Administered Active Directory environments including user provisioning, permissions, and group policy management
• Troubleshot network connectivity issues including DNS, DHCP, TCP/IP, SMB shares, and domain authentication
• Configured desktops, laptops, printers, and endpoint devices across client environments
• Supported virtualization environments and system deployments
• Utilized ticketing systems to manage incidents, requests, and SLA response times
• Collaborated with engineers and stakeholders to implement infrastructure improvements and IT solutions that addressed key operational needs
• Created and updated technical documentation for systems, troubleshooting procedures, and deployments to ensure clarity and support for future reference

IT Support Specialist at Spectrum (2025-04 – 2025-08)

Delivered Tier 1-2 IT support for enterprise hardware, operating systems, and business applications

• Delivered Tier 1-2 IT support for enterprise hardware, operating systems, and business applications
• Troubleshot Windows operating system issues and connectivity problems to restore functionality for end users
• Provided remote and onsite support for end users
• Managed incident resolution via Zendesk ticketing platform, ensuring timely adherence to SLA
• Documented support procedures and troubleshooting resolutions to enhance knowledge sharing and streamline future support

IT Lead at Yu Detailz (2023-02 – 2025-04)

Led internal technology improvements and managed internal IT systems

• Led internal technology improvements supporting business operations
• Managed internal IT systems including workstations, network devices, and endpoint security
• Maintained hardware infrastructure to ensure system uptime and reliability
• Implemented patch management and security updates to safeguard systems
• Troubleshot network connectivity and optimized local performance for enhanced user experience

Bachelor's in Cyber Security – Point Loma Nazarene University (2026-03)

Coursework in IT / Cyber Security – MiraCosta College

Diploma – San Marcos High School