Delia Fitzpatrick

Senior benefits technology and HRIS professional with 20 years of benefits systems experience, including 16 years with BenefitPoint and 4 years with Ease, supporting complex employee benefits administration, HRIS data, eligibility, enrollment, open enrollment, qualifying life events, carrier/vendor integrations, payroll coordination, testing, reconciliation, implementation support, and regulatory compliance. Experienced translating benefit-plan rules and business requirements into repeatable system workflows; validating employee, eligibility, coverage, payroll, and carrier data; developing and executing testing scenarios; identifying discrepancies; documenting defects and corrections; and coordinating resolution across HR, payroll, finance, carriers, vendors, and technical teams. Currently expanding deep benefits-domain expertise into Workday HCM and Workday Benefits, with emphasis on business processes, eligibility, enrollment events, security concepts, reporting, integrations/EIB, production support, UAT, and implementation quality assurance.

Principal Consultant - Aure Impact Group

(2026-01)

• Provide benefits technology, HRIS implementation, compliance, operational improvement, and business-process consulting.
• Translate employer requirements into implementation plans covering requirements gathering, workflow design, data mapping, testing, training, go-live readiness, and ongoing support.
• Develop UAT strategies, test scenarios, requirements matrices, issue-tracking frameworks, implementation governance tools, and operational documentation.
• Pursue Workday Benefits, HRIS implementation, UAT/testing, benefits optimization, open enrollment, and production-support consulting engagements.

Executive Director - Our Kids First - San Francisco, CA

(2025-01)

• Lead organizational operations, workforce administration, vendor coordination, budgeting, compliance, program implementation, documentation, and organizational systems.

Founder / Executive & Regulatory Operations Lead - The Good Rural - San Francisco, CA

(2019-01 - 2025-01)

• Led organizational operations for a multi-program nonprofit, including HR, payroll, compliance, vendors, contracts, financial operations, systems, policies, and organizational workflows.
• Managed more than $4 million in grants and contracts and maintained audit-ready documentation across complex public funding requirements.

Senior Compliance & Benefits Operations Manager - Johnson & Dugan Insurance Services - San Mateo, CA

(2011-01 - 2022-12)

• Administered benefits and compliance operations for 120+ employer clients representing more than 5,000 employees, maintaining accurate employee, eligibility, enrollment, plan, payroll, and carrier data across multiple benefits and HR systems.
• Led annual open enrollment implementations, including benefit plan setup, system configuration support, contribution and eligibility validation, enrollment testing, employee communications, carrier submissions, issue resolution, and post-enrollment reconciliation.
• Administered benefits technology platforms, including extensive use of BenefitPoint and Ease, translating employer plan designs and eligibility requirements into organized system workflows.
• Processed and reviewed new-hire enrollments, qualifying life events, terminations, eligibility changes, dependent changes, waivers, and coverage updates across medical, dental, vision, life, disability, and related benefit programs.
• Performed benefits-system testing, data audits, reconciliation, clean-up, and validation; identified discrepancies between HRIS, payroll, carrier, billing, and employee enrollment records.
• Supported system implementations and platform changes by validating employee and plan data, confirming expected system behavior, identifying exceptions, and coordinating corrections with technical and vendor resources.
• Developed test scenarios based on plan provisions, employee populations, eligibility rules, contribution structures, enrollment events, and expected system outcomes.
• Coordinated with HR, payroll, finance, carriers, vendors, legal teams, and technology partners to troubleshoot eligibility, coverage, billing, payroll deduction, and data-interface issues.
• Translated plan provisions and regulatory requirements into business rules, workflows, test cases, employee guidance, checklists, and standard operating procedures.
• Led post-enrollment reconciliation across employee elections, carrier records, payroll deductions, and employer billing; maintained audit readiness under ACA, ERISA, HIPAA, and COBRA.

Marketing Analyst / Business Operations Analyst - Johnson & Dugan Insurance Services - San Mateo, CA

(1999-01 - 2011-12)

• Analyzed benefits, financial, utilization, eligibility, enrollment, and carrier data for employer clients; prepared plan comparisons, renewal analyses, financial models, reports, and executive recommendations.
• Used BenefitPoint and related benefits systems to maintain client, plan, carrier, renewal, employee-benefit, and account-management information.
• Coordinated new-client and benefit-plan implementations across carriers, payroll teams, employer HR departments, and internal account teams.
• Supported system conversions and data-transfer activities by reviewing source data, resolving discrepancies, and confirming accurate implementation outcomes.
• Built standardized workflows, tracking systems, reporting processes, and operational controls that improved data quality and service consistency.

Bachelor's Degree - Western Governors University