IT Help Desk Specialist
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IT Help Desk Specialist with 1+ years of experience providing technical support and managing IT infrastructure. Expert in Windows, Office 365, and Ticketing Systems, with a proven ability to Troubleshoot hardware, Resolve network connectivity issues, and Configure software installations. Skilled in User Account Management and Remote Support Tools, dedicated to maintaining organized documentation and able to Escalate issues to ensure efficient incident resolution and smooth operation of internal systems.
Technical Certificate in Information Technology Support – IVY TECH COMMUNITY COLLEGE, FORT WAYNE, IN
