Delonda Bailey
IT Help Desk Specialist
Talent
Fort WayneMember since June 2, 2026
WindowsOffice 365Ticketing SystemsRemote Support ToolsNetwork ConnectivityUser Account ManagementTechnical SupportIT InfrastructureOS ReinstallationTroubleshootingDocumentation
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WindowsOffice 365Ticketing SystemsRemote Support ToolsNetwork Connectivity
About
IT Help Desk Specialist with 1+ years of experience providing technical support and managing IT infrastructure. Expert in Windows, Office 365, and Ticketing Systems, with a proven ability to Troubleshoot hardware, Resolve network connectivity issues, and Configure software installations. Skilled in User Account Management and Remote Support Tools, dedicated to maintaining organized documentation and able to Escalate issues to ensure efficient incident resolution and smooth operation of internal systems.
Education
Technical Certificate in Information Technology Support – IVY TECH COMMUNITY COLLEGE, FORT WAYNE, IN
Skills
IT Help Desk Specialist
