Demarcus Sanders
All warehouse & clerical skills
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About
IT Field Service Technician with 7+ years of experience delivering on-site and remote support across enterprise environments. Specializes in diagnosing and resolving hardware, software, and network issues to minimize downtime and maintain system performance. Proven track record of handling high-volume service tickets, supporting end-users, and executing installations and upgrades in fast-paced environments.
Known for strong customer communication, rapid problem resolution, and reliability in independent field operations. Open to remote/hybrid.
Experience
Uber Driver at Rasier LLC (2025-04 – Present)
- Provide independent contract driving services while seeking (full-time IT opportunities)
Field Technician II at Worldwide TechServices (2023-11 – 2025-10)
- Delivered on-site IT support for enterprise clients, resolving hardware, software, and network issues with minimal downtime
- Diagnosed and repaired desktops, laptops, peripherals, and POS systems using advanced troubleshooting techniques
- Completed installations, upgrades, and preventative maintenance across multiple client locations
- Managed and closed service tickets with accurate documentation and timely updates
- Collaborated with engineers and remote support teams to resolve complex technical issues
- Maintained high customer satisfaction by clearly communicating problems and solutions
- Consistently met SLA requirements in fast-paced, high-volume environments
Education
CompTIA Network+ in IT Certification – Pearson Education Center
Applied Technology College in Computer Information Technology Infrastructure Management – Tennessee College Of Applied Technology (2023-04 – 2024-10)
Certificate in Medical office professional – Concorde career college (2020-11 – 2021-08)
High School Diploma – Lake Cormorant High School (2014-05)
