Tutu Omisore

Experienced and solutions-driven professional with a strong background in customer service, debt resolution, and electronic health records (EHR) support. Proven track record of delivering high-quality assistance in fast-paced environments. Adept at handling sensitive financial matters with professionalism and discretion. Skilled in problem-solving, account management, and providing exceptional client support.

Customer Success Specialist at Computershare (2025-09 – Present)

• Serve as the primary point of contact for customers, providing support via phone, email, and secure messaging in a high-volume environment.
• Assist with account onboarding, maintenance, and transactions while ensuring data accuracy and regulatory compliance.
• Enter, verify, and maintain customer and account data in CRM and internal systems with strong attention to detail.
• Resolve customer issues through account research, root-cause analysis, and appropriate escalation when needed.
• Document customer interactions and resolutions in CRM systems to support audit readiness and timely follow-up.
• Educate customers on products, policies, and self-service tools to improve satisfaction and first-contact resolution.
• Meet or exceed performance metrics related to response time, accuracy, quality assurance, and customer satisfaction.
• Safeguard sensitive financial and personal information in compliance with privacy, security, and regulatory requirements (e.g., data protection standards).
• Educate customers on products, services, policies, and self-service tools to improve customer adoption, satisfaction, and first-contact resolution.
• Support customers with account onboarding, account maintenance, transactions, and general inquiries while ensuring data accuracy, regulatory compliance, and adherence to company policies.

Sales Representative at National Debt Relief (2023-01 – 2025-05)

• Resolved customer issues quickly to close deals and boost client satisfaction.
• Averaging $1.5 million in monthly debt amount closed.
• Conduct in-depth consultations with potential clients to assess their financial situations and determine eligibility for debt relief programs.
• Explain debt resolution services clearly and professionally, helping clients understand how the program works and what to expect.
• Evaluate client debts, income, and expenses to create customized repayment plans aligned with their goals.
• Handle inbound and outbound calls with empathy and urgency, guiding clients through the enrollment process.
• Tracked pipeline data, won vs. lost opportunities and lead response times with Salesforce CRM. Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness

Customer Service/Debt Consultant at Selene Finance (2022-01 – 2023-01)

• Served as a primary point of contact for borrowers regarding mortgage accounts, payment plans, and debt resolution.
• Documented borrower interactions and updated account data using Quickbase and internal systems to ensure audit readiness.
• Used Quickbase to track loan statuses, delinquency actions, and resolution progress across departments.
• Assisted clients with loan modifications, repayment options, and delinquency solutions to prevent foreclosure.
• Navigated confidential financial documents and account data with accuracy and discretion.
• Resolved inquiries efficiently by collaborating with internal departments such as loss mitigation and collections.
• Maintained compliance with federal and state regulations governing debt collection practices.
• Conducted regular account reviews to identify delinquent loans and proactively contact customers for resolution.
• Educated clients on repayment strategies and financial planning tools tailored to their situations.
• Documented customer interactions and maintained up-to-date account notes for audit readiness.

Client Support Representative at Partners In Health (2020-06 – 2021-12)

• Provided frontline support to patients and families seeking health services and financial assistance.
• Facilitated insurance verifications, billing questions, and patient account resolutions.
• Handled inbound calls and escalated cases with empathy, ensuring patient satisfaction and trust.
• Supported outreach initiatives for community health programs and coordinated follow-ups with care teams.
• Coordinated with medical billing teams to ensure timely resolution of outstanding balances.
• Maintained detailed records of patient interactions and updated CRM systems accordingly.
• Assisted with program enrollments and explained eligibility requirements for financial aid.

EHR Help Desk Support at Prisma Health (2019-03 – 2020-05)

• Delivered technical assistance to healthcare staff using Epic and other EHR systems.
• Resolved login issues, charting errors, and access requests while maintaining HIPAA compliance.
• Trained end users on system navigation and workflow enhancements.
• Documented issues in ticketing system and coordinated with IT teams for timely resolution.
• Monitored system performance and escalated recurring issues to higher-level support teams.
• Participated in EHR system upgrades and testing initiatives to ensure smooth implementation.
• Offered one-on-one guidance to clinicians during new feature rollouts and software changes.

Bachelor of Laws (LLB) – Houdegbe North American University, Benin Republic