Denice Estrada

Motivated and reliable host with a solid background in customer service and food handling. Skilled at creating welcoming environments for guests while efficiently managing reservations and seating arrangements. Excited student ready to apply my strong interpersonal skills and passion for hospitality to a vibrant team. Offering excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Hosts/Takeout/Food Runner - Bjs Restaurant & Brewhouse - Culver City

(2024-12 - 2026-09)

• Greeted and assisted guests at the entrance, ensuring a warm welcome and prompt service. while maintaining a professional and welcoming attitude.
• Delivered food to tables while verifying order accuracy and presentation to enhance guest satisfaction
• Coordinated with hosts, servers, kitchen staff, and other team members to maintain efficient restaurant operations during busy shifts
• Communicated with service staff about table status, food orders, and customer requests to streamline operations
• Assisted with takeout orders by confirming items, organizing orders, and ensuring prompt delivery to customers.
• Work effectively in a fast-paced environment while managing multiple tasks and prioritizing customer needs.
• Follow restaurant health, sanitation, food-handling, and satety procedures

Cashier/ Front Desk - California Fish Grill - Culver City California

(2024-05 - 2024-06)

• Assisted customers with kiosk ordering and provided support during the ordering process.
• Assisted customers with kiosk ordering and provided support when customers needed help navigating the ordering process
• Promoted add-on items and menu options through suggestive selling technique
• Answered customer questions and addressed concerns in a professional and friendly manner
• Worked efficiently while handling multiple customer requests in a fastpaced environment.
• Organized merchandise and promotional displays to create an inviting and effective customer area
• Encouraged add-on items and menu options through suggestive selling, contributing to increased average transaction value
• Arranged merchandise and promotional displays to maintain an organized and appealing customer area.

Hosts/ Busser - Jax At The Tracks Dinner - Truckee California

(2021-09 - 2023-08)

• Greeted guests and coordinated seating to ensure smooth table turnover during busy shifts.
• Communicated with guests regarding seating needs and worked to resolve customer concerns professionally
• Collaborated with team members to streamline daily operations and enhance guest experience.
• Handled reservations and maintained accurate guest records efficiently.
• Assisted servers by coordinating table assignments during busy shifts.
• Trained new hosts on procedures and customer service standards to improve service quality.
• Handled incoming phone calls to assist guests and manage inquiries efficiently during peak hours.
• Took reservations over the phone and in person.
• Managed guest reservations efficiently over the phone and in person. over the phone and in person.

High School Diploma - Inglewood High School (2025-06)