Denice Owens

Dynamic Store Manager with extensive experience at Burlington, excelling in employee training and customer service. Proven track record in optimizing team performance and enhancing store presentation through effective visual merchandising. Skilled in data analysis and committed to fostering employee engagement, resulting in improved retention and a superior shopping experience.

Resourceful Human Resources

Manager offers employee relations and business management expertise paired with first-rate communication and problem-solving abilities. Strategic and well-rounded professional seasoned in managing and overseeing various aspects of HR. Commended for building trusting relationships within organization to support business needs.

Store Manager - Burlington - North Richland Hills, Texas

(2025-08)

• Managed daily store operations and maintained inventory levels.
• Developed schedules to optimize team performance and coverage.
• Ensured compliance with company policies and safety standards.
• Implemented visual merchandising strategies to enhance store presentation.
• Resolved customer inquiries and complaints effectively and professionally.
• Recruited, trained and supervised new employees.

Store Manager - Kohls Department Store - Weatherford, Texas

(2024-10 - 2025-08)

• Trained and supervised staff to deliver excellent customer service.
• Developed schedules to optimize team performance and coverage.
• Ensured compliance with company policies and safety standards.
• Recruited, trained and supervised new employees.
• Conducted daily store operations, including opening and closing procedures and cash handling.
• Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
• Resolved customer complaints in a timely manner.

Store Manager - Ross Stores - Irving, Texas

(2008-01 - 2024-10)

• Manages day to day operations
• Trained and supervised staff to deliver excellent customer service.
• Managed daily store operations and maintained inventory levels.
• Represents and supports the Company brand at all times
• Responsible for all hiring, training, and onboarding of new associates.
• Maintains a high level of execution of all Safety programs
• Responsible for payroll administration
• Manages and direct in-store team members to ensure great customer experience
• Perform work in accordance with applicable policies, procedures, and laws or regulations

Bachelor of Science - Business Administration - University of Phoenix (2025-06)

Bachelor of Science - Human Resources Management - University of Phoenix (2025-06)

High School - Eastern Hills High School (2001-01 - 2001-01)