Denis Collier

Senior Operations Executive with over 25 years of experience leading enterprise operations across supply chain, logistics, warehousing, transportation, procurement, and international trade. Proven track record of improving employee and customer retention, driving operational discipline, reducing risk and cost, and scaling organizations without compromising service quality. Trusted partner to executive leadership in ERP/WMS transformation, KPI governance, and building stable, high-performing operational frameworks in fast-paced environments.

Director of Operations - Novick Corporation

(2022)

• Owns enterprise operations encompassing warehousing, supply chain, logistics, transportation, and procurement.
• Increased employee retention from 79% to 98.6% by strengthening frontline leadership, standardizing expectations, and reinforcing accountability.
• Partners with executive leadership to align operational strategy with growth, margin, and service objectives.
• Established KPI frameworks, dashboards, and governance rhythms to support data-driven decision-making and predictable execution.
• Spearheaded ERP and WMS integration, enabling scalable growth and improved executive visibility.
• Drove safety, compliance, and cost controls resulting in a top-tier DOT rating and an 87% reduction in accident-related costs.

Director of Operations - Cappuccino Connection

(2016 - 2022)

• Led end-to-end operations and supply chain strategy for a multi-site service organization.
• Oversaw vendor management, demand planning, inventory controls, and workforce performance for all employees.
• Built standardized operating procedures and cross-training models to improve continuity, scalability, and service reliability.
• Served as operational partner to ownership, supporting growth initiatives, financial accountability, and customer satisfaction.

General Manager - Rosati Ice, Inc.

(2012 - 2016)

• Directed production, logistics, and supply chain operations with full accountability for service, cost, and execution.
• Implemented operating controls and reporting disciplines to improve forecasting accuracy and margin performance.
• Led vendor negotiations and production planning to balance cost containment with customer demand.

Director, International Operations - New England Motor Freight

(2007 - 2012)

• Led international logistics operations with full P&L responsibility and TSA compliance oversight.
• Standardized import/export processes to improve regulatory compliance, service consistency, and operational efficiency.
• Awarded Carrier of the Year for sustained excellence in international logistics execution.

Import / Export Sales & Operations Manager - New England Motor Freight

(2005 - 2007)

• Expanded the Import/Export division through process improvements and strategic customer partnerships.
• Introduced a web-based pickup and delivery system, improving visibility, efficiency, and customer experience.
• Collaborated cross-functionally to align sales growth with operational capacity.

Owner / Partner - United Express Delivery / United Package Express

(2003 - 2005)

• Founded and operated a regional logistics and delivery company with full P&L ownership.
• Led all operational, financial, and strategic functions including pricing, routing, staffing, customer contracts, and warehouse operations.
• Built scalable operating procedures and service standards supporting profitable growth and customer retention.
• Managed carrier relationships, compliance requirements, and daily execution to ensure consistent service performance.

Logistics Manager - DMS Store Fixtures, Inc.

(2001 - 2003)

• Managed warehouse and transportation operations while ensuring DOT and OSHA compliance.
• Improved delivery timelines and cost efficiency through process refinement and carrier optimization.
• Implemented operational controls to strengthen accountability and performance tracking.

Associate of Business Administration - Delaware County Community College