Denise Liu

Versatile and detail-oriented professional with extensive experience spanning administrative operations, payroll administration, customer relations, and technical support. Proven track record of managing inventory, optimizing daily operations, and delivering exceptional service across corporate, retail, and hospitality environments. Adept at cross-functional collaboration and bilingual communication, with a strong ability to manage sensitive data and streamline team workflows.

Payroll & Operations Coordinator - Dynasty Smokes

(2021-01 - 2025-01)

• Manage end-to-end payroll processing for staff, ensuring accuracy and timely disbursement.
• Oversee supply ordering and inventory management to maintain optimal stock levels and prevent business disruptions.
• Facilitate the HR onboarding process by assisting new hires with employment paperwork, regulatory compliance, and company policies.

Customer Service & Operations Specialist - Jasmine Asian Cuisine

(2018-07 - 2020-03)

• Managed daily cash drawer reconciliations with high mathematical accuracy.
• Delivered high-quality customer service in a fast-paced environment, efficiently managing order placement and conflict resolution.

Developer Program Support Specialist - Apple Inc.

(2015-08 - 2018-04)

• Screened and evaluated global developer program enrollments, ensuring adherence to strict corporate guidelines.
• Provided high-level technical troubleshooting and administrative support to independent app developers.
• Monitored platform metrics to detect and report fraudulent activity, protecting ecosystem integrity.
• Led team meetings to align on procedural updates, project timelines, and operational goals.

Beauty Advisor & Consultant - Sephora Inside JC Penney

(2014-11 - 2015-08)

• Engaged and welcomed customers, providing personalized makeup applications and tailored product recommendations.
• Executed "animation changes" and visual merchandising updates to align with seasonal marketing campaigns.
• Managed front-of-house operations, including answering multi-line inquiries and processing financial transactions.

HR & Operations Assistant - Hakkasan NY

(2013-10 - 2014-09)

• Coordinated human resources administration by preparing new hire paperwork and managing employee benefits enrollment.
• Compiled and submitted weekly payroll data while resolving discrepancies in a fast-paced corporate hospitality setting.
• Served as a primary translator and liaison for non-English speaking staff to bridge communication gaps and improve workplace cohesion.
• Generated comprehensive weekly inventory and procurement reports utilizing the Eatec system.

Pharmacy Technician / Assistant - Pancare Pharmacy

(2011-09 - 2012-09)

• Counted, prepared, and packaged patient prescriptions with rigorous attention to detail and safety standards.
• Educated patients on prescription directions, dosage instructions, and storage guidelines.
• Maintained pharmaceutical stock and assisted with systematic inventory audits.

Authorized Representative | Sales & Customer Service Representative - Sprint

(2008 - 2011)

Customer Service & Visual Merchandiser - Lounge 18

(2011 - 2011)

Brand Representative & Visual Associate - Hollister Co.

(2009 - 2010)

Administrative Assistant & Data Entry Clerk - Empowerment School

(2009 - 2009)

Administrative Assistant & Scheduler - Social Services - Haber House

(2008 - 2008)

Cashier & Team Member - Lotus Express

(2005 - 2005)

Undergraduate Coursework - CUNY Brooklyn College (2009-07 - 2011-09)

High School Diploma - The International High School @ Prospect Heights (2009-06)