Denzel Weekly

5 years + of superior customer service with strong problem resolution and follow up skills. Exceptional interpersonal, communication and organizational skills. Capable of working alone or in a team environment. Capable of lifting and maneuvering objects up to 100 pounds.

Proven

Record of exceeding sales goals. Able to follow dispatch instructions around local area. Drive long distance and make deliveries. Provide maintenance and upkeep on company vehicles. Able to work on feet for long periods of time.

Logistics Manager/Driver at AIM Transportation, LLC (2024-01 – Present)

• Safely transported goods and materials to customers, warehouses, and distribution centers while meeting delivery schedules.
• Performed vehicle inspections before and after trips to ensure safety and compliance with transportation regulations.
• Loaded, secured, and unloaded cargo to prevent damage during transit.
• Maintained accurate delivery records, manifests, mileage logs, and proof-of-delivery documentation.
• Planned efficient delivery routes to maximize productivity and reduce transportation costs.
• Ensured compliance with company policies, DOT regulations, and safety standards.
• Assisted with inventory verification and shipment tracking when required.
• Provided professional customer service during deliveries and pickups.
• Maintained a clean and organized vehicle while reporting maintenance issues promptly.

Drop Technician at Wise Connect (2021-03 – 2022-12)

• Experienced with hand tools such as wire cutters, screw drivers, wrenches, electric drills etc.
• Was able to work with a 28' extension ladder which required loading the ladder on and off the top of the truck, maneuvering, and carrying a ladder through customer's front and back yard to get to the telephone pole.
• Was able to work aloft at heights of 20' - 26', terminating fiber drop wire to fiber cable strand.
• Worked on the ground in sidewalk boxes to access the buried fiber drops through conduits.
• Requires kneeling and sometimes hand digging on dirt to find buried conduits.
• Computer skills- techs need to review work assignments and clear service orders.
• Experience in TELEPHONE SERVICE.
• Experience in CATV installations. Knowledge of COAX cable sizes and types.
• Experience with test sets such as Signal Strength Meter and OTDR.
• Experience with routers and home networking.
• Technical understanding of loss, attenuation, and tiling.
• Working within attics and placing wiring between walls.

Automotive Sales Representative at Dick Hannah Honda (2017-04 – 2019-04)

• Assisted customers in selecting vehicles that matched their needs, budget, and lifestyle.
• Demonstrated vehicle features, performance, financing options, and warranty programs.
• Built and maintained strong customer relationships to generate repeat business and referrals.
• Conducted test drives and explained vehicle specifications and benefits.
• Negotiated pricing and sales terms while ensuring customer satisfaction.
• Maintained knowledge of current inventory, promotions, and automotive industry trends.
• Collaborated with finance and service departments to provide a seamless buying experience.
• Consistently met or exceeded monthly sales goals and dealership performance standards.
• Followed up with prospective and existing customers to support long-term retention.

Flagger/Traffic Control at North West Traffic Control (2015-10 – 2017-03)

• Being observant of the surroundings at all time to insure of the safe movement of oncoming traffic.
• Two way radio contact with co-worker to facilitate traffic movement.
• Utilised communication with other employees to ensure they were in proper position.
• Attended monthly safety meetings and consistent use of Personal Protective Equipment.
• Safely directed traffic through the construction site.
• Assisted with clean-up duties around the work site.
• Maintained cleanliness of company vehicles.
• Kept traffic flowing in a safe manner through construction zones.
• Set up construction signs.
• Communicated with motorist ensuring safe passage through construction zone.
• Ensuring motorist obeyed signs, if not, reported license plate numbers and reported to the police.
• Stood for long periods of time.
• Communicated with bosses and co-workers throughout the work day.

Customer Service Representative at Xerox, ACS (2010-06 – 2015-10)

• Answered an average of 20 calls per day by addressing customer inquires, solve problems and providing new product information.
• Described product to customers and accurately explained details and care of merchandise.
• Answered product questions with up-to-date knowledge of sales and store promotions.
• Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
• Scored in the top 10% of employees in successful resolution of issues.
• Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
• Processed daily invoices and billed renewed invoices to clients.
• Directed calls to appropriate individuals and departments.
• Asked open-ended questions to assess customer needs.
• Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.

Grocery Clerk at Fred Meyer (2008-10 – 2009-04)

• Greeted Customers entering the store to ascertain what each customer wanted or needed.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer request.
• Conducted weekly walk-throughs with manager to discuss interior visual displays, including store window presentation.
• Restocked inventory every month and reviewed cash operation data to verify proper replenishment.
• Bagged, boxed and gift-wrapped sold merchandise per customer's request.
• Assisted customers with food selection, inquires and order customization request.
• Maintained cleanliness and presentation of stockroom and production floor.
• Organized store merchandise racks by size, style and color to promote visually appealing environment.

– Grant High School (2017-11)

– Deferred (2011-05)