Logistics and Operations Manager
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Established logistics and operations manager with 5+ years of experience facilitating international and domestic supply chain operations across North and South America, Europe, and Asia. Proven expertise in import/export compliance, freight management, and cross-departmental collaboration in high-volume environments. Skilled in leveraging ERP and 3PL software, customs compliance systems (ACE Portal), and cost accounting to deliver scalable, cost-effective logistics solutions.
Adept at managing vendor relationships, problem-solving under pressure, and aligning logistics strategies with organizational objectives.
Care Giver - BTX Global Logistics - Shelton, CT
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Station Manager - Hydrow, Inc. - Boston, MA
(2023-07 - 2024-12)
Freight & Compliance Manager - Hydrow, Inc. - Boston, MA
(2022-02 - 2023-05)
Managed end-to-end domestic and international freight forwarding operations. Optimized air, ocean, and ground transportation workflows. Negotiated competitive shipping and trucking rates with carriers and forwarding partners.
Resolved critical supply chain disruptions and cargo delays. Maintained high accuracy in shipping documentation and billing. Liaised with brokerage and compliance teams to ensure strict adherence to TSA, CBP, FMC, and DOT regulations.
Served as the main escalation point for major customer issues. Built strong relationships with local carriers, agents and vendors. Ensured achievement of customer SLA's. Owned station P&L statements.
Supported sales team in securing high-volume accounts. Scheduled and managed all international inbound and outbound freight. Managed contracts and directed Freight Forwarders and Customs Brokers to ensure cost effectiveness and time sensitive solutions.
First point of contact for international and domestic freight issues. Freight cost and industry trend analysis. Partnered with 3PL locations to facilitate delivery and inventory management. Audited freight forwarder invoices and 7501's to ensure accuracy of pricing and USHTS codes.
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CHB Entry Writer - Oceanair, Inc. - Revere, MA
(2021-08 - 2022-01)
Account and Relationship Manager - Seafax, Inc. - Cumberland, ME
(2020-11 - 2021-08)
Created and executed plans to meet client needs in conjunction with sales. Oversaw customer escalation protocol. Managed receivables cycle for multiple accounts using various accounting systems. Executed financial risk mitigation with on-going assessment of buyers, and comprehension of credit insurance practices, credit ratings and collection cycle.
Foreign Operations Coordinator - Oceanair, Inc. - Falmouth, ME
(2019-03 - 2020-11)
Scheduled and monitored complete air and ocean shipment cycle from supplier to buyer for several multi-national accounts. Ensured correct bill of lading consignment and supporting documentation compliance to avoid delay or penalty. Facilitated border crossings from Canada.
Maintained working knowledge of international customs compliance regulations for customers with foreign business and 3PL locations. Assisted with customer expansion into new international markets when needed. Ensured efficient communication with all parties to avoid unnecessary delay.
Equine Specialist in Mental Health & Learning - Riding To The Top - Windham, ME
(2016-09 - 2019-10)
Facilitated equine assisted behavioral intervention for middle school students with IEP needs. Incorporated dietary management, turnout, hand walking, stall and paddock maintenance, grooming and general care for 18 horses in the therapeutic process.
Practice Manager - The New England Center for Urogynecology - Wellesley, MA
(2012-04 - 2014-05)
Worked collaboratively with all members of the care team to provide world class service to patients at a specialty pelvic floor center. Oversaw overall operations, payroll, onboarding, and training. Established regular meetings to ensure metrics were achieved and implemented process improvement when necessary. Ensured that site operations delivered high quality patient care through efficient through-put. Performed all surgical scheduling across multiple hospitals and surgical schedules.
Staffing Office Manager - Boston Medical Center - Boston, MA
(2010-01 - 2014-09)
Planned, implemented and managed safe staffing for 20 inpatient nursing units by evaluating unit needs based on acuity, staff vacancies, volume and budgeted care hours. Prioritized duties while fielding a high call volume. Recorded accurate data for payroll processing.
Streamlined staffing reports for efficiency and efficacy. Maintained employee files and assisted with departmental budgets. Utilized high level of discretion and judgement while making safe, cost-effective staffing decisions and handling personal and confidential information in adherence to HIPPA regulations.
Bachelor of Arts - Psychology; Neuroscience Concentration - Boston College (2010)
