Denzell Coats

Want a strong and challenging position. Somewhere I can come into a company in A entry position and continue to grow as the company exceeds in marketing it's product in the industry.

Car Detailer and Department Manager - Carvana - Oklahoma City, OK

(2024-08)

Detailer and Department Manager roles

• Wash and vacuum all inventory on a regular basis
• Complete multi-point inspection on arriving inventory to include fuel level, safety features, drivability test and proper display of all company and state disclosures
• Maintain positive relationships with coworkers and external vendors
• Interact and communicate with team members and management across all lines of the business
• Led daily oversight of vehicles exceeding 30 days in inventory, proactively identifying bottlenecks and driving resolution efforts
• Managed and tracked team performance metrics, overseeing production of approximately 32 vehicles per day
• Directed accurate entry and documentation of vehicle issues to ensure operational transparency and effective workflow coordination
• Served as a point of accountability between teams by maintaining precise records and communicating status updates
• Supported continuous improvement by monitoring trends in inventory aging and recurring vehicle issues

Resolution Coordinator - The Love's Company - Oklahoma City, OK

(2021-05 - 2022-05)

Research and analyze accounts prior to initiating contact and examine historical data, evaluate past resolution efforts.

• Accepts and processes both written and phone communications to resolve escalated customer account issues
• Adjust and notate customer accounts
• Provide excellent customer service while handling inbound calls and navigating between multiple systems
• Read help systems, daily bulletins, and emails to stay current on policies and procedures
• Contributes to process and customer experience improvements
• Provide customers with information and supporting documentation as requested
• Log disputes and communicate with maintenance locations to resolve customer issues
• Research and resolve failed transactions
• Outreach to shop locations to resolve National Account disputes
• Other duties assigned as needed

Mailroom Clerk - Farmers Insurance Group - Oklahoma City, OK

(2015-04)

• Ensuring all customers' mail is USPS compliant prior to releasing it to the production team for processing
• Address all issues pertaining to customer mail and adhere to the USPS standards, processes and procedures
• Assist Drivers with loading and unloading mail trays, hampers and pallets
• Inspects mail for the following: mail class, dates, postage, size, weight, presort markings

High School Diploma - Putnam City High School (2010-05)

Audio Production - Full Sail University (2027-02)