Derelyn Freeman
Care-Informed Customer Advocate
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About
Empathy-driven customer advocate with decades of service across healthcare, caregiving, and community support. NexRep-certified and CRM-savvy, I bring heart, focus, and remote-readiness to every customer interaction.
Experience
Bringing 37 years of customer-focused experience across healthcare insights, household caregiving, and community support roles. Skilled in inquiry resolution, CRM platforms, and remote communication tools. NexRep Marketplace-certified and trained in virtual customer support, with a proven ability to create inclusive and empathetic service environments. Known for problem-solving, adaptability, and a commitment to meaningful, accessible client care.
Education
Specialized training in remote customer support, disability services, and personalized care planning—certifications earned through NexRep Marketplace and the Ohio Department of Developmental Disabilities.
Certified Independent Contractor – Customer Service Training, NexRep Marketplace (2025) Direct Support Professional Certificate, Ohio Department of Developmental Disabilities (2024) Individual Service Plan Certificate, Ohio Department of Developmental Disabilities (2024)
