Deron Hicks

Assisted executives with clarifying goals and building meaningful relationships that elicit diversified change. Brainstormed with program and development teams to improve overall training and tool processes, which improved comprehension and performance rates by 16%. Created functional demos for key stakeholders to plan the budget for individual projects.

Delivered successful training programs and oversaw the implementation of cross-domain training methods. Evaluated project sponsors' visions with cross-functional teams to design roadmaps and drive project adaption. Facilitated timely-feedback reports and incorporated clear OKRs that drove project completion.

Projects for client-driven organizations while executing sprints in partnership with key stakeholders that provide solutions for initiatives that ensure excellence and increase skill development.

Regional Development Trainer - Graham & Associates

(2024-02)

• Trained and supported team members on processes, client interaction, and service standards
• Assisted in onboarding and developing staff to improve performance and consistency
• Contributed to business growth by helping implement strategies to improve client engagement
• Worked closely with leadership to align team performance with company goals
• Served as a point of contact for staff and clients, ensuring clear communication and issue resolution
• Identified areas for improvement in workflows and team productivity
• Supported client retention through strong relationship management and service quality

Regional Program Manager - FrontDesk

(2020-05 - 2024-01)

Full-time

• Defined and accomplished program goals. Solved and eliminated roadblocks by implementing agile methodologies, two weeks sprints, weekly Slack meetups and planning, grooming sessions and team office hours to gain feedback, monitor progress, workloads and structure the program scope.
• Drove a cohesive vision across teams, provided input on priorities, created clarity on deliverables, defined success factors and scalable values and achieved 88% capacity in Planning Increment (PI).
• Support the real estate supply growth efforts by continuously improving underwriting confidence and joining client sales calls.
• Collaborate with marketing and HR to establish team member onboarding and education programs specific to the team's needs.
• Driving continuous improvement into activities within the Operational Excellence and seeking regular feedback from leadership and stakeholders.
• Confidence in negotiating contracts, planning, and managing the budget for complex projects.

Assistant Dean of Culture - Freedom Prep Elementary

(2018-05 - 2020-06)

• Led engagement initiatives and supported internal communication strategies
• Assisted in planning events to increase participation and community involvement
• Supported daily school operations, ensuring a structured and efficient learning environment
• Supervised students and collaborated with teachers and staff to maintain performance and behavioral standards
• Acted as a liaison between administration, teachers, parents, and students to ensure clear communication
• Handled conflict resolution and disciplinary situations, maintaining a positive and solution-focused environment
• Assisted in implementing programs and initiatives to improve student engagement and overall performance
• Coordinated schedules, events, and school activities to support organizational efficiency
• Maintained accurate records and documentation related to student performance and incidents
• Provided guidance and support to students, reinforcing accountability and development

Bachelor of Arts - Political Science - Cheyney University of Pennsylvania (2020-05)