Derrick Ford

Dedicated Individual motivated to maintaining satisfaction and contributing to a companies success. Proven ability to establish rapport with clients and exceed job requirements. Reliable and driven, with strong time management and prioritization abilities. Authorized to work in the US for any employer

Maintenance Technician - JTEKT/Koyo Bearings - Blythewood, SC

(2023-05)

• Trouble shooting strength
• Code compliance
• Power and hand tool knowledge
• Understanding schematics
• Equipment repairs
• System installations
• Controlling and adjust machine
• Inspecting parts with precision and measuring tools
• Fixing issues that might occur during the shift
• Checking outputs to spot any machine-related mistakes or flaws
• Keeping records of approved and defective units or final products
• Maintaining activity logs

Guest Service Supervisor/ Front Desk Agent - Courtyard by Marriott - Columbia, SC

(2023-04 - 2023-05)

• Answering phones, booking and scheduling appointments, taking payments
• Selling memberships, aiding in client retention and conducting cold calls
• Promptly responded to general inquiries from members, staff, and clients via telephone, mail, e-mail, and fax
• Resolved service issues and shared benefits of additional services
• Maintained up-to-date knowledge of bank policies regarding payments, account changes, and upgrades
• Developed highly empathetic client relationships and earned reputation for delivering exceptional customer service

Front Desk Receptionist/Night Auditor - Hampton Inn by Hilton - Columbia, SC

(2022-07 - 2023-04)

• Answering phones, booking and scheduling appointments, taking payments
• Selling memberships, aiding in client retention and conducting cold calls
• Promptly responded to general inquiries from members, staff, and clients via telephone, mail, e-mail, and fax
• Resolved service issues and shared benefits of additional services
• Maintained up-to-date knowledge of bank policies regarding payments, account changes, and upgrades
• Developed highly empathetic client relationships and earned reputation for delivering exceptional customer service

Catering Assistant / Kitchen Utility Worker - University of South Carolina - Columbia, SC

(2019-09 - 2022-06)

• Cook to order chef
• Customer service to all university staff
• Answering and scheduling catering events
• Assisting in catering events
• Prepping food for Players& Staff
• Washing dishes and maintaining a clean workplace

Quality Inspector - McEntire Produce - Columbia, SC

(2017-10 - 2018-02)

• Motivated Quality Control Inspector with experience in inspecting products for quality assurance
• A Proven track record of consistently meeting and exceeding quality standards while maintaining high levels of accuracy and attention to details
• Identifying and investigate quality issues, and recommend corrective actions
• ensuring manufactured produce met requirements
• Detail-oriented & Quality Assurance

Taco Bell Crew Member - Taco Bell - Cayce, SC

(2016-05 - 2017-06)

• Preparing food at a fast paced environment
• Cook to order crew member

Customer Service - UPS - Columbia, SC

(2015-10 - 2017-06)

• Answer customer telephone calls regarding existing accounts
• Make requested policy and account changes
• Respond to questions and concerns about service, and escalate calls appropriately
• Consult with customers to evaluate needs and determine best options
• Counsel customers on options for service and coverage
• Upgrade service and offer additional service packages or options
• Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns

Cook - Uppercrust - Columbia, SC

(2016-03 - 2017-01)

• Cook to order chef

Wellness consultant - Massage Envy - Columbia, SC

(2014-11 - 2015-03)

• Answering phones, booking and scheduling appointments, taking payments
• Selling memberships, aiding in client retention and conducting cold calls
• Promptly responded to general inquiries from members, staff, and clients via telephone, mail, e-mail, and fax
• Resolved service issues and shared benefits of additional services
• Maintained up-to-date knowledge of bank policies regarding payments, account changes, and upgrades
• Developed highly empathetic client relationships and earned reputation for delivering exceptional customer service

Team member/cook - McDonald's - Columbia, SC

(2012-08 - 2013-09)

• Cook food to order
• Take customer orders
• Customer service

Associate - Paralegal Studies - Midlands Technical College (2017-08)

High school diploma or GED