TSU Agent at Continental AG (2021-06 – Present)
- Serve as the primary point of contact for all call center inbound calls
- Create electronic claims received via phone, web and mobile application
- Review and implement fleet specific requirements
- Collect required information from driver/dispatcher concerning location and description of emergency
- Maximize driver uptime by efficiently locating the preferred service provider to arrange for dispatch of the repair service
- Communicate all relevant case related details to the service provider
- Remain in contact with the driver/dispatcher proving case status
- Continuously monitor the system to ensure that service is provided within the specified time
- Maintain detailed notes of all case events
- Maintain knowledge in product and policy
- Other responsibilities include providing non-emergency service scheduling for trucks and other support for contract maintenance customers
Administrative Coordinator at Rural King (2021-01 – 2021-04)
- Time Keeping
- Hiring paperwork
- Drug testing
- Background reporting
- Write-ups/ Terminations
- Manage Safety Reports
Casher, FES (Front End Supervisor) at Kroger Inc (2020-01 – 2020-11)
- Cashier
- Customer Service Rep/ Service Desk
- Ran Front End
- Help customers navigate app, store, or any other needs
- Ran break board
- Advised associates of job duties
Inside Sales at Kamrex Inc (2019-09 – 2020-12)
- Cold sales calls to leads given to promote support and or business listings in a Veteran's Newspaper
- Up- sell current customers to larger add or more support
Inside Sales/ Customer Service Support for Machine and Cabinetry Division at Wurth Wood Group (2018-12 – 2019-09)
worked remotely from home
- Process orders via phone, email or fax
- Process PO's to verified Suppliers to ship direct or to a branch
- Invoice partial or completed orders in a timely matter
- Provide support to all sales and customers with requested quotes, literature or tracking
- Confirm carrier, rigging or installation
Administrator/ Onsite Coordinator/Customer Service at Trescal Inc (2015-07 – 2018-12)
- Plan corporate meetings and travel arrangements
- Helped to build and maintain customer relationships
- Processed customer orders
- Heavy phone and email usage
- Support to outside sales
- Consistent communication with outsourced vendors and inside lab tech's on various needs from the customer on their order status
- Research necessary tool or instrument inquiry
- Quick Books Entry
- Company Credit Card for Company Purchases
- Assistant to Operations Manager
- Cross position duties in Shipping and Receiving
Quality Services Customer Service at The Tool and Gage House (2014-08 – 2015-07)
- Helped to build and maintain customer relationships
- Processed customer orders
- Heavy phone and email usage
- Support to inside and outside sales
- Consistent communication with outsourced vendors and inside lab tech's on various needs from the customer on their order status
- Research necessary tool or instrument inquiry
Inside Sales at Kimbrells Furniture (2014-01 – 2014-12)
- Maintained customer relationship
- Processed customer orders
- Maintained warranty spiff's on own customer orders
Customer Service at McClancy Seasonings (Tri-State Staffing) (2013-02 – 2013-09)
Temporary
- Provided customer service support to sales agents and direct customers
- Processed orders, credit card purchases as well as well as direct support for complaints/ issues
- Worked in close relationship with accounting, shipping as well as production to ensure product development in a timely manner to ship on time to the customer
- Prepared freight rates
Customer Service Manager at Perfect Fit Industries (2012-02 – 2013-02)
- Provided customer service to.com consumers, sales and agents of Perfect Fit Industries
- Processed all inquiries to open or closed PO's
- Administered Return Authorizations for issues for all customers and sales agents
- Performed month end tasks to ensure dollars vs. forecast is met or exceeded
- Receive and process orders via inbound telephone calls, fax, email, web and EDI from customers. Expedite as required to ensure customer satisfaction
- Responsible for confirming order and product availability
Customer Service Supervisor at Specialty Polymers Inc. (2007-07 – 2012-01)
- Provided excellent customer service to SPI customers, distributors, agents and sales force
- Processed all customer orders and communicated customer needs to production and logistics
- Performed freight rate comparisons and qualified multiple LTL and bulk freight carriers for maximum flexibility and cost effectiveness
- Developed and administered a Return Authorization Policy
- Logged customer complaints into a Breakdown Database
- Served as receptionist, answering and dealing with all switchboard calls in a timely manner
- Processed all sample requests from sales force and customers
Customer Service/ Logistics at Coatex Inc. (2003-05 – 2007-04)
- Provided excellent customer service to customers and sales force
- Processed all customer orders and communicated to production and logistics
- Processed all sample requests from customers and shipped accordingly
- Arranged all carrier documentation for both bulk carriers and railcar shipments
Administrative/ Customer Service Parts Administrator at IGM-USA INC. (2001-03 – 2002-08)
- Provided extensive administrative and clerical support to CEO, sales team and project manager including clerical duties, filing, making travel arrangements and setting up business meetings
- Served as receptionist which included answering multi-line telephone and greeting vendors and customers
- Performed data entry and record auditing
- Planning and control of the flow of goods and materials for manufacturing and transport finished goods
- Determined parts needed for repair of international lock and key machines
- Responsible for customer quotes and spare parts sales and returns, shipping through various shipping methods
- Purchasing, invoicing and AP/AR reconciliation using Business Works software
- Maintained local and International inventory, investigating discrepancies and performing cycle counts
- Assisted in company start-up including locating suppliers and vendors, setting up offices, warehouse, and inventory for production line
