Tami Soltow

Motivated and Dedicated Customer Service Representative, with over 20+ years' experience, to maintain customer satisfaction and contribute to company success.

TSU Agent at Continental AG (2021-06 – Present)

• Serve as the primary point of contact for all call center inbound calls
• Create electronic claims received via phone, web and mobile application
• Review and implement fleet specific requirements
• Collect required information from driver/dispatcher concerning location and description of emergency
• Maximize driver uptime by efficiently locating the preferred service provider to arrange for dispatch of the repair service
• Communicate all relevant case related details to the service provider
• Remain in contact with the driver/dispatcher proving case status
• Continuously monitor the system to ensure that service is provided within the specified time
• Maintain detailed notes of all case events
• Maintain knowledge in product and policy
• Other responsibilities include providing non-emergency service scheduling for trucks and other support for contract maintenance customers

Administrative Coordinator at Rural King (2021-01 – 2021-04)

• Time Keeping
• Hiring paperwork
• Drug testing
• Background reporting
• Write-ups/ Terminations
• Manage Safety Reports

Casher, FES (Front End Supervisor) at Kroger Inc (2020-01 – 2020-11)

• Cashier
• Customer Service Rep/ Service Desk
• Ran Front End
• Help customers navigate app, store, or any other needs
• Ran break board
• Advised associates of job duties

Inside Sales at Kamrex Inc (2019-09 – 2020-12)

• Cold sales calls to leads given to promote support and or business listings in a Veteran's Newspaper
• Up- sell current customers to larger add or more support

Inside Sales/ Customer Service Support for Machine and Cabinetry Division at Wurth Wood Group (2018-12 – 2019-09)

worked remotely from home

• Process orders via phone, email or fax
• Process PO's to verified Suppliers to ship direct or to a branch
• Invoice partial or completed orders in a timely matter
• Provide support to all sales and customers with requested quotes, literature or tracking
• Confirm carrier, rigging or installation

Administrator/ Onsite Coordinator/Customer Service at Trescal Inc (2015-07 – 2018-12)

• Plan corporate meetings and travel arrangements
• Helped to build and maintain customer relationships
• Processed customer orders
• Heavy phone and email usage
• Support to outside sales
• Consistent communication with outsourced vendors and inside lab tech's on various needs from the customer on their order status
• Research necessary tool or instrument inquiry
• Quick Books Entry
• Company Credit Card for Company Purchases
• Assistant to Operations Manager
• Cross position duties in Shipping and Receiving

Quality Services Customer Service at The Tool and Gage House (2014-08 – 2015-07)

• Helped to build and maintain customer relationships
• Processed customer orders
• Heavy phone and email usage
• Support to inside and outside sales
• Consistent communication with outsourced vendors and inside lab tech's on various needs from the customer on their order status
• Research necessary tool or instrument inquiry

Inside Sales at Kimbrells Furniture (2014-01 – 2014-12)

• Maintained customer relationship
• Processed customer orders
• Maintained warranty spiff's on own customer orders

Customer Service at McClancy Seasonings (Tri-State Staffing) (2013-02 – 2013-09)

Temporary

• Provided customer service support to sales agents and direct customers
• Processed orders, credit card purchases as well as well as direct support for complaints/ issues
• Worked in close relationship with accounting, shipping as well as production to ensure product development in a timely manner to ship on time to the customer
• Prepared freight rates

Customer Service Manager at Perfect Fit Industries (2012-02 – 2013-02)

• Provided customer service to.com consumers, sales and agents of Perfect Fit Industries
• Processed all inquiries to open or closed PO's
• Administered Return Authorizations for issues for all customers and sales agents
• Performed month end tasks to ensure dollars vs. forecast is met or exceeded
• Receive and process orders via inbound telephone calls, fax, email, web and EDI from customers. Expedite as required to ensure customer satisfaction
• Responsible for confirming order and product availability

Customer Service Supervisor at Specialty Polymers Inc. (2007-07 – 2012-01)

• Provided excellent customer service to SPI customers, distributors, agents and sales force
• Processed all customer orders and communicated customer needs to production and logistics
• Performed freight rate comparisons and qualified multiple LTL and bulk freight carriers for maximum flexibility and cost effectiveness
• Developed and administered a Return Authorization Policy
• Logged customer complaints into a Breakdown Database
• Served as receptionist, answering and dealing with all switchboard calls in a timely manner
• Processed all sample requests from sales force and customers

Customer Service/ Logistics at Coatex Inc. (2003-05 – 2007-04)

• Provided excellent customer service to customers and sales force
• Processed all customer orders and communicated to production and logistics
• Processed all sample requests from customers and shipped accordingly
• Arranged all carrier documentation for both bulk carriers and railcar shipments

Administrative/ Customer Service Parts Administrator at IGM-USA INC. (2001-03 – 2002-08)

• Provided extensive administrative and clerical support to CEO, sales team and project manager including clerical duties, filing, making travel arrangements and setting up business meetings
• Served as receptionist which included answering multi-line telephone and greeting vendors and customers
• Performed data entry and record auditing
• Planning and control of the flow of goods and materials for manufacturing and transport finished goods
• Determined parts needed for repair of international lock and key machines
• Responsible for customer quotes and spare parts sales and returns, shipping through various shipping methods
• Purchasing, invoicing and AP/AR reconciliation using Business Works software
• Maintained local and International inventory, investigating discrepancies and performing cycle counts
• Assisted in company start-up including locating suppliers and vendors, setting up offices, warehouse, and inventory for production line