Desmond Wade

Operations and compliance professional with 5+ years of experience supporting data-driven business operations, documentation review, quality assurance, and process improvement. Experienced analyzing large volumes of operational data, identifying discrepancies, investigating root causes, and maintaining compliance in fast-paced environments.

Advanced

Excel user with hands-on experience using Salesforce, reporting tools, and operational systems to improve accuracy, support business decisions, and drive process efficiency.

Compliance Specialist – Vendor & Documentation Operations at Wheels (2025-03 – 2025-12)

• Reviewed high volumes of vendor documentation to verify accuracy, completeness, and compliance with company requirements.
• Investigated documentation discrepancies and partnered with internal teams to resolve issues before processing.
• Analyzed recurring compliance issues and identified trends that affected operational performance and turnaround times.
• Created Excel and Salesforce reports to monitor compliance metrics and provide leadership with operational insights.
• Monitored SLA performance and helped improve workflow efficiency by identifying process bottlenecks.
• Maintained audit-ready documentation while ensuring data integrity across multiple operational systems.

Scheduling Coordinator – Operations Support at Tuff Shed (2024-04 – 2024-09)

• Verified customer order information and supporting documentation before scheduling installations.
• Coordinated scheduling activities across multiple departments to ensure projects stayed on schedule.
• Resolved order discrepancies that could have delayed customer deliveries.
• Monitored scheduling workflows and identified opportunities to improve operational efficiency.
• Maintained accurate records while supporting a fast-paced, customer-focused operation.

Maintenance Coordinator – Vendor & Service Operations at Penske Truck Leasing (2022-06 – 2023-12)

• Reviewed repair orders, invoices, and maintenance documentation to ensure accuracy and policy compliance.
• Investigated discrepancies involving vendor billing, maintenance records, and service documentation.
• Generated operational reports used to monitor maintenance activity and vendor performance.
• Supported inventory audits and reconciled inventory records to improve reporting accuracy.
• Worked closely with vendors, technicians, and internal teams to resolve issues quickly and maintain service quality.

Bachelor of Science in Public Relations – Georgia Southern University