Destaing Ogu

Detail-oriented IT Support Specialist with extensive endpoint experience supporting enterprise and Public Safety environments, including CCaaS infrastructure. I have extensive knowledge troubleshooting complex hardware, software, identity, and network issues across Windows, macOS, Linux, and Android environments. I manage device deployments, imaging, and configuration using tools such as Intune, JAMF, Ivanti EPM, and KACE while ensuring all systems align with Zero Trust Security standards.

I administer Microsoft Entra ID/ Active Directory, supporting lifecycle management, authentication, and secure access controls. I analyze system logs, remediate vulnerabilities, and support patch cycles using Nessus findings to strengthen overall security posture. I constantly collaborate with Tier I staff, support on-site operations, and contribute to incident response and engineering efforts to maintain reliable and secure IT services.

I periodically investigate security alerts using SIEM platforms such as Splunk by analyzing authentication, DNS, and web traffic logs to identify suspicious activity and potential threats. Support the development and deployment of internal phishing simulation campaigns to strengthen user security readiness. Conduct phishing investigations through email header analysis, SPF/DKIM/DMARC validation, IOC extraction, and threat intelligence research using tools including MXToolbox, URLScan, VirusTotal, PhishTank, Shodan, and CVE resources.

Recognized for strong customer service, effective communication with technical and non-technical stakeholders, and the ability to efficiently triage, escalate, and resolve complex issues in high-demand environments.

IT Security Specialist at Office Of The Chief Technology Officer (OCTO) (2025-04 – Present)

• Ensure Zero Trust and Defense-in-Depth principles across all endpoint interactions, ensuring secure user access and system integrity.
• Diagnosing and resolving complex issues including MFA failures, identity anomalies and network connectivity problems including SSO configuration in Azure, Azure group/device administration
• Provide Tier I/II technical support for Windows and macOS environments within enterprise and Public Safety infrastructures, including CCaaS operations.
• Analyze Window Event Viewer and macOS Console logs to identify root causes, recognize patterns, and implement long-term corrective actions.
• Manage daily IT operations by responding and resolving hardware and software requests through RemedyForce and ServiceNow and Emails while minimizing downtime and maintaining operational continuity.
• Load, validate, and deploy software packages using automated imaging and patching tools such as Ivanti EMP, KACE
• Manage endpoint configuration and automations through JAMF and now Microsoft Intune.
• Perform secure drive sanitization and destruction using approved tools and maintained required certificates of destruction.
• Utilized AWS, ServiceNow, and BeyondTrust (Bomgar) to perform secure remote administration, troubleshooting, and end-user support.
• Supported Microsoft 365 environments, including Exchange Online, Teams, SharePoint, OneDrive, and Outlook profile administration and troubleshooting.
• Diagnosed and resolved VPN, Wi-Fi, LAN/WAN, and remote connectivity issues using technologies such as Zscaler and Pulse Secure.
• Investigated security alerts using Splunk SIEM by analyzing authentication, DNS, and web traffic logs to identify suspicious activity and potential threats.
• Conduct phishing and threat investigations through email header analysis, SPF/DKIM/DMARC validation, IOC extraction, and threat intelligence research using VirusTotal, URLScan, MXToolbox, PhishTank, Shodan, and CVE resources.
• Responded to Microsoft Entra ID account compromise incidents through password resets, MFA reconfiguration, and session revocation procedures.
• Correlated logs across multiple platforms to detect abnormal login behavior, unauthorized access attempts, and potential data exfiltration activity.
• Investigate and resolve compromised Microsoft Exchange and DCPS user accounts through message tracing, access management, MFA application and remediation procedures.
• Support vulnerability remediation and patch management efforts by coordinating with Nessus findings to address critical and high-severity risks.
• Apply MITRE ATT&CK methodologies and vulnerability mitigation strategies to strengthen detection, incident response, and overall enterprise security posture.

IT Support Specialist at Dantech Corporation (2022-03 – 2025-04)

Contracted to Office Of The Chief Technology Officer (OCTO)

• Managed Microsoft 365 accounts, including user provisioning, license assignment, account maintenance, and troubleshooting O365 applications and services.
• Managed daily IT operations by responding to and resolving hardware/software requests through enterprise help desk ticketing systems.
• Installed, configured, maintained, and deployed devices for new employees, including account setup, group policy assignments, MFA enrollment, and login support.
• Diagnosed and troubleshoot complex Windows and macOS technical issues, ensuring minimal downtime and high user satisfaction.
• Deployed and imaged Windows and macOS devices, validating configurations against security baselines and organizational standards.
• Installed, configured, and supported enterprise applications including Tableau, Citrix, Avatar, and other internal and external business applications.
• Troubleshot and resolved VPN, network, and connectivity issues affecting remote and on-site users across enterprise environments.
• Administered Microsoft Entra ID/ AD. Including device enrollment, FileVault setup, and configuration profile deployment.
• Troubleshoot issues related to agency specific applications and web applications and provide technical support for mobile devices, such as iPads, iPhones, Android devices and tablets.
• Performed account administration in Cayosoft, including user provisioning, deprovisioning, GAL management, and distribution list administration.

Desktop Support Analyst at Professional Healthcare Resources (2020-09 – 2022-02)

• Provided technical support to users via phone, Google Chat and in-person
• Responsible for Imaging, testing, and deploying new machines
• Assist in the planning and implementation of new services or enhancement being rolled out to Field Offices.
• Troubleshoot and provide technical support for mobile devices such as iPad & iPhones, and Android devices in AirWatch & Samsung Knox
• Diagnosed and repaired hardware issues, new device set up, device upgrades, and peripheral set ups
• Provided virus and malware removal, disk cleanup and OS upgrade.
• Document all repairs and steps taken in our ticketing systems first RemedyForce then ServiceNow.

IT Repair Tech at C&G Thrift Shop (Electronics & Hardware Department) (2017-07 – 2020-08)

• Provided technical support to users via phone and in-person
• Diagnosed and repaired electronics hardware issues, often installing hard drives, graphic cards, and determining price.
• Conducted detailed inspections and tests on donated electronics, including televisions, radios, desktop towers, audio systems, repairing as needed.
• Documented repairs performed and steps taken in the shop's database for tracking purposes.
• Ensured all repairs met standards, providing high-quality products for resale

Community Assistant at American Campus Community (2016-05 – 2020-08)

• Led, coached, and enabled colleagues and community participants in efficiently using office software to realize seamless working operations.
• Played a key role in promoting the value and acceptance of diversity within the residential community.
• Wrote and published weekly reports on our official website

Graduate in Information Technology Systems Administration – MyComputer Career (2019)

Bachelor of Science in International Relations, History – The Pennsylvania State University