Dessy
Customer Service Management
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About
Manage, protect, and grow money for individuals and corporations.
Experience
Banker II - Woodforest National Bank - Lithonia, GA
(2026-04)
Manage, protect, and grow money for individuals and corporations.
Team Lead Debt Collection Specialist - First Access Solutions - Lawrenceville, GA
(2025-01 - 2026-04)
Contact debtors, negotiate payments, provide debt information, locate debtor, sell debt, and provide information about the Fair Debt Collection Practices.
Team Manager - Experian - Columbus, GA
(2022-07 - 2024-12)
Answer inquiries via phone, resolving customer issues, processing requests, and managing customer accounts.
Remote Team Manager - AT&T UVerse - Youngstown, OH
(2017-06 - 2022-06)
Oversee team, conduct monthly meetings, submit payroll, fulfill customers orders, virtual hiring, and virtual onboarding.
Education
Bachelors - Accounting - University of Phoenix (2017-10)
Associates - Psychology - Virginia Union University (2013-08 - 2017-05)
Diploma - Brandywine High School (2009-08 - 2013-05)
