Destiny Sircy

Offering strong communication skills with a natural ability to lead and motivate teams, eager to learn and develop in a customer service environment. Brings understanding of customer service principles and strong problem-solving skills. Motivated individual with extensive experience in administrative tasks.

Lead Preschool Teacher - The Summit Preparatory Academy - White House

(2024-02 - 2024-10)

• Assisted and supervised 13-18 children through entire school day.
• Established strong relationships with parents through regular communication regarding their child's progress, fostering increased parental involvement in the educational process.
• Utilized positive reinforcement techniques when addressing behavioral issues, maintaining a respectful and orderly classroom environment conducive to learning.
• Conducted regular parent-teacher conferences to discuss student progress and areas of improvement, encouraging a collaborative approach to education.
• Applied play-based strategies to provide diverse approaches to learning.
• Incorporated play-based learning opportunities into daily routines, allowing students to explore new concepts while developing critical thinking skills through hands-on experiences.
• Utilized books, songs and games to engage students.
• Submitted weekly lesson plans.
• Sanitized toys and play equipment each day to maintain safety and cleanliness.
• Supported the social-emotional development of students by implementing lessons on empathy, communication skills, and conflict resolution.

Customer Service Representative - Belle Meade Historic Site & Winery - Nashville, TN

(2022-04 - 2023-03)

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Administrative Assistant - The Settlement Preschool & Kindergarten - Clarksville, TN

(2021-05 - 2022-02)

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
• Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
• Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
• Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
• Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.

No Degree - Music Theory - Martin Methodist College

High School Diploma - Heritage High School (2015-05)