Dev Brahmbhatt

Business Analyst with 5+ years of experience delivering business analysis, requirements management, Agile delivery, process improvement, and technology transformation initiatives across Healthcare, Utilities, Aviation, and Technology domains. Experienced in collaborating with Product Owners, Business Stakeholders, Developers, QA Teams, UX Teams, and cross-functional teams to deliver customer-focused digital solutions and enterprise applications. Skilled in requirements elicitation, analysis, documentation, and validation including Business Requirement Documents (BRDs), Functional Requirement Documents (FRDs), User Stories, Epics, Features, Acceptance Criteria, Business Rules, Use Cases, and Requirements Traceability Matrices (RTMs).

Hands-on experience supporting Agile Scrum and SAFe Agile environments including backlog refinement, sprint planning, daily stand-ups, sprint reviews, retrospectives, and release coordination. Strong experience managing product backlogs using Jira and Azure DevOps (ADO), prioritizing user stories, defining acceptance criteria, tracking dependencies, and ensuring sprint readiness. Experienced in business process analysis including As-Is/To-Be analysis, process mapping, workflow analysis, gap analysis, impact assessment, and continuous process improvement.

Supported end-to-end Software Development Life Cycle (SDLC) activities including requirements analysis, solution design support, development coordination, System Integration Testing (SIT), User Acceptance Testing (UAT), deployment, and production support. Strong analytical, communication, documentation, and stakeholder management skills with the ability to translate business needs into effective technology solutions.

Sr. Business Analyst – IT End User Optimization & Strategy - United Airlines

(2023-09 - 2026-04)

• Partnered with business stakeholders, IT leadership, Product Owners, and cross-functional teams to analyze business needs and deliver end-user technology optimization initiatives.
• Gathered, analyzed, and documented business and functional requirements for enterprise IT solutions, digital workplace enhancements, and employee technology experience improvements.
• Conducted stakeholder interviews, discovery sessions, and requirement workshops to understand business objectives, identify pain points, and recommend process improvements.
• Created and maintained BRDs, FRDs, User Stories, Epics, Features, Acceptance Criteria, Business Rules, and Requirements Traceability Matrices (RTMs) to support solution delivery.
• Managed and refined product backlogs using Jira and Azure DevOps (ADO), prioritizing user stories, defining acceptance criteria, tracking dependencies, and ensuring sprint readiness.
• Collaborated with Product Owners, Developers, QA Engineers, UX Teams, and Solution Architects to translate business requirements into scalable technology solutions.
• Performed As-Is/To-Be analysis, gap analysis, impact assessment, and workflow analysis to improve IT service delivery and optimize business processes.
• Supported Agile Scrum and SAFe Agile ceremonies including Sprint Planning, Backlog Refinement, Sprint Reviews, Retrospectives, and PI Planning activities.
• Supported QA and UAT activities by defining test scenarios, validating functionality, managing defects, and coordinating business sign-off.
• Developed reports and dashboards using SQL, Excel, and Power BI to monitor operational metrics, service performance, adoption trends, and business KPIs.
• Environment: Jira, Azure DevOps (ADO), Confluence, ServiceNow, SQL, Power BI, Excel, Microsoft Visio, SharePoint, Agile Scrum, SAFe Agile, SDLC

RPA AI Business Analyst - Exelon - ComEd

(2022-06 - 2023-09)

• Worked with business stakeholders, process owners, and technology teams to identify automation opportunities and define requirements for RPA and AI-enabled business solutions.
• Conducted business process discovery sessions, stakeholder interviews, and workflow assessments to identify manual processes suitable for automation.
• Performed As-Is and To-Be process analysis, documenting business workflows, process gaps, automation opportunities, and improvement recommendations.
• Created detailed business documentation including Business Requirement Documents (BRDs), Functional Requirement Documents (FRDs), Process Definition Documents (PDDs), User Stories, Acceptance Criteria, and Process Flow Diagrams.
• Collaborated with RPA Developers, Solution Architects, Data Teams, and QA Engineers to translate business requirements into automation solutions.
• Supported automation initiatives by analyzing process feasibility, business rules, exception scenarios, data requirements, and expected business benefits.
• Worked with automation teams to validate workflows, review solution designs, and ensure automated processes met business objectives.
• Participated in Agile delivery activities including sprint planning, backlog refinement, daily stand-ups, sprint reviews, and retrospectives.
• Managed user stories and backlog items using Jira and Azure DevOps (ADO), ensuring clear requirements and acceptance criteria.
• Supported System Testing, User Acceptance Testing (UAT), regression testing, defect tracking, and production validation for automation solutions.
• Created operational reports and dashboards using SQL, Excel, and Power BI to monitor automation performance, process improvements, and business outcomes.
• Documented automation workflows, business rules, exception handling procedures, and process documentation for operational support.
• Collaborated with business teams during deployment activities, post-production support, and continuous improvement initiatives.
• Recommended process optimization opportunities that improved efficiency, reduced repetitive manual activities, and increased operational effectiveness.
• Environment: Jira, Azure DevOps (ADO), Confluence, UiPath, RPA Automation, SQL, Power BI, Excel, Agile Scrum, SDLC, Process Automation, Workflow Analysis

Junior Business Analyst - Exelon - ComEd

(2021-05 - 2022-05)

• Supported senior Business Analysts and project teams in gathering, analyzing, and documenting business requirements for technology enhancement and process improvement initiatives.
• Participated in stakeholder meetings, requirement gathering sessions, and business process walkthroughs to understand business needs and system requirements.
• Assisted in creating and maintaining BRDs, FRDs, User Stories, Acceptance Criteria, Use Cases, and Process Flow Diagrams while supporting As-Is and To-Be process analysis.
• Collaborated with Product Owners, Developers, QA Engineers, and business users to clarify requirements and support Agile solution delivery.
• Assisted with backlog management activities using Jira and Azure DevOps (ADO), including user story tracking, requirement updates, and sprint preparation.
• Participated in Agile Scrum ceremonies including Sprint Planning, Daily Stand-ups, Backlog Refinement, Sprint Reviews, and Retrospectives.
• Supported UAT and QA activities by preparing test scenarios, validating requirements, executing test cases, tracking defects, and coordinating issue resolution.
• Performed data validation and reporting using SQL, Excel, Power BI, and SharePoint, while maintaining project documentation, requirements traceability, and release support activities.
• Environment: Jira, Azure DevOps (ADO), Confluence, SharePoint, Microsoft Visio, SQL, Excel, Power BI, Agile Scrum, SDLC, Requirements Management, UAT

Master of Science - Health Informatics and Strategy - DePaul University (2022-01)

Bachelor of Science - Kinesiology and Biology - University of Illinois at Urbana-Champaign (2021-05)