Devin Matthews

Marketing Management Technology graduate with professional experience in a fast-paced healthcare organization and customer-facing operations, combined with hands-on digital content creation and social media experience. Skilled in developing short-form video and photography content, communicating clearly, organizing information, supporting daily operations, and working with Microsoft Office and digital tools. Known for accuracy, attention to detail, teamwork, problem-solving, and managing multiple priorities independently.

Seeking to contribute digital communication, content, and administrative skills.

Supply Chain Associate II at Cincinnati Children's Hospital (2018-05 – Present)

• Provide accurate, timely service to internal customers while receiving, staging, routing, and delivering orders throughout the medical center.
• Maintain accurate inventory and accounting records using PeopleSoft, requiring careful data entry, record keeping, and attention to detail.
• Assist with daily work-unit activities and assignments, prioritizing tasks and supporting efficient department operations.
• Train and support new and current employees and serve as a resource for questions, problem-solving, and departmental processes.
• Work independently while following established policies, procedures, safety requirements, and service expectations.

RMA Associate at Bluestar Inc. (2017-03 – 2018-05)

• Processed product returns and conducted product failure analysis while maintaining accuracy and customer service standards.
• Maintained, reviewed, and updated process documentation and created new documentation as needed.
• Supported Customer Service with RMA authorization processing and responded to day-to-day operational needs.
• Maintained daily productivity and workflow reports, requiring accurate information tracking and organization.
• Handled RMA receiving activities and coordinated information across operational functions.

Warehouse Associate - Packer/Picker at Bluestar Inc. (2012-04 – 2017-02)

• Prepared shipping documents, mailing labels, and warehouse orders to ensure accurate fulfillment and information retrieval.
• Counted inventory, selected products, packed orders, and consolidated shipments while maintaining attention to detail.
• Read and interpreted pick tickets to verify catalog numbers, sizes, colors, and quantities.
• Prioritized and staged multiple orders for delivery using materials-handling equipment.

Content Creator & Personal Brand at Independent (Present)

Create and publish lifestyle, fitness, grooming, fashion, family, and self-improvement content across social media platforms.

• Develop concepts, captions, visual direction, photography, filming, and short-form video content from idea through publication.
• Use storytelling, audience-focused messaging, and platform-appropriate formats to communicate ideas and encourage engagement.
• Develop UGC-style and product-focused content demonstrating an understanding of brand messaging, audience needs, and digital communication.
• Stay aware of social media formats, content trends, and evolving platform practices to improve creative concepts and presentation.

Associate Degree in Marketing Management Technology – University of Cincinnati

High School Diploma – Clark Montessori High School