Dezgillai Jackson

Social services and care coordination professional with progressive experience in case management, intake workflows, and behavioral health settings. Skilled in supporting client care through documentation accuracy, staff collaboration, and regulatory compliance across residential and community-based programs.

Facility Manager at ROWI-Sherman Oaks (2026-07 – 2026-10)

• Oversaw daily facility operations for a residential program, ensuring compliance with regulatory standards and organizational policies
• Led cross-functional staff teams to maintain safe, structured, and consistent programming
• Managed staff coordination and operational workflows to support continuity of operations and program quality

Care Coordinator III at ROWI-Calabasas (2024-07 – 2026-07)

• Oversaw and streamlined intake workflows, including documentation review, system updates, and preparation of billing records to ensure accuracy and efficiency
• Coordinated with staff to relay critical observations and ensure appropriate support measures were implemented
• Facilitated groups for youth ages 8-18 covering social skills, conflict resolution, positive self-image, art, and critical thinking

Interim Facility Manager I at ROWI-Calabasas (2024-12 – 2025-02)

• Prepared and delivered reports for monthly operations and quality assurance meetings, contributing to strategic planning and continuous improvement
• Led coordination and active participation in emergency safety drills, maintaining adherence to operational safety standards

Assistant Cottage Supervisor (Mental Health Worker II) at Casa Pacifica Center for Children and Families (2023-10 – 2024-08)

• Delegated resources across a team of direct care staff to ensure optimal coverage for transport, floor operations, and crisis response while maintaining team cohesion
• Ensured compliance with licensing standards by overseeing staff adherence and implementing continuous monitoring and training

Mental Health Worker I at Casa Pacifica Center for Children and Families (2022-07 – 2023-10)

• Mentored staff in applying social-emotional strategies to identify and address behavioral challenges, fostering a structured and supportive environment
• Led coordination of diverse resident activities and maintained a balanced and engaging program environment

Barista Trainer / Barista at Starbucks (2019-04 – 2022-12)

• Trained 9 new baristas on customer service standards and operational procedures to uphold brand experience standards
• Informally led shifts and assisted shift leads in managing floor placement, break scheduling, and overall store operations to maintain productivity

Legal Intern at Riverside County Public Defender Office (2018-03 – 2018-12)

• Updated the Fresh Start Procedures Manual, including authoring declarations, motions, and CR forms
• Supervised fellow interns on client interviewing procedures and declaration writing standards

Master of Social Work (In Progress) – California State University, Northridge

B.A. in Sociology and Political Science, Emphasis in International Relations – University of California, Riverside (2018-06)